The Opportunity At Shine Lawyers, we champion better justice for our clients and as the Settlement Services Team Lead within our Toowoomba office, that starts with you. Within this role, you’ll have the privilege of leading a team of settlements officers as they finalise claims for our deserving clients who have worked tirelessly with their solicitor to seek justice. Our client is at the heart of everything we do, and this role requires the ability to multi-task in a fast-paced work environment, and drive team outcomes so that payment is made to our clients in the shortest possible time frame. With empathy, adaptability and initiative, you will be a true champion of our clients by: Leading and developing a team of settlements officers, to ensure the best outcomes for our clients at the final stage of their claim. Using your communication skills to influence defendants, superannuation funds and other stakeholders to ensure their compliance with terms of settlement. Acting as the escalation point for your team went facing roadblocks that may slow the settlements process. Keep a keen eye across processes and procedures, to identify and implement improvements to enhance client experience and outcomes. Building strong working relationships across all areas of the business to get the best possible outcomes for our clients. What you’ll bring Previous leadership experience with an emphasis on coaching and team development. Experience within a legal or professional services industry (e.g. banking, insurance, superannuation, etc.) is desirable. You’ll use solid written & verbal communication skills to communicate with a wide range of internal & external business partners. You’ll bring a positive mindset focused on supporting those in your team and the greater business. You’ll increase your capability in role by utilising continuous training and development opportunities. The ability to work 38 hours per week, across Monday to Friday, 8:15am - 5:00pm. Shine Lawyers: A place for you. It means more here. At Shine, purpose really matters. It’s our clients, who summon the courage to stand up to injustice. It’s the communities we are part of and support every day. It’s our team, who champion what’s right and make this place what it is. We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 45 years. We’ve achieved a lot but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves. And together, we’ve created a place for you to thrive. Here are some of the things we hope you’ll love about working with us: Connect and be you: Get the flexibility and benefits you need, and work with truly authentic people. And you can enjoy the security of a large, well-established firm that treats you as a person, not a number. Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow. Achieve and grow: Start your Shine journey with our in-house learning programs, where you’ll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow - within your role and beyond. Visit https://www.shine.com.au/careers/life-shine to find out more and read the stories of our incredible people. Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you. As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome. We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you’ll put your best self forward while righting wrong for our clients. We’re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you.
