Description About the role As a Technical Consultant within Payments & Cards you will play a pivotal role providing technical leadership and guidance in the selection, design, deployment, development, maintenance, support, and improvement of customer-centric Payments & Cards platforms. This role will serve as the subject matter expert (SME) across ACI solutions incl. Postillion card switch, CMM card management solution, payments incl. NPP, DE & Bpay, and PRM fraud application. This position holds the delegated responsibility and accountability for delivering exceptional banking services, products, and applications directly used by customers or employees. The Technical Consultant will collaborate closely with cross-functional teams to ensure the successful execution of Payments & Cards solutions, aligning them with business objectives, ensuring reliability, scalability, and an outstanding user experience. Responsibilities Technical Leadership: Provide expert technical leadership and guidance to the Payments & Cards teams and integration projects, ensuring the successful execution of projects and initiatives. Integration & Development: Collaborate with architects and other stakeholders to oversee the design of scalable, reliable, and secure Payments & Cards solutions. Change Management: Lead and oversee changes into production, ensuring that development, design, testing, and certification adhere to strict ITIL standards and maintain strong Secure Stable & Resilient (SSR) standards, minimising impacts to customers and staff. Technical Mentoring: Provide mentorship and guidance to junior team members, fostering their technical growth and promoting knowledge sharing within the team. Technical Documentation: Create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, technical standards and guidelines, support documentation and system documentation, to ensure clarity and maintainability. Monitoring & Performance Optimisation: Identify performance bottlenecks and areas for improvement within Payments & Cards platforms, collaborating with the team to implement optimisation strategies. About you You have strong expertise in successful delivery and support of customer-centric platforms that are usable, stable, secure, compliant, and aligned to business objectives. You will achieve this by providing strong technical leadership and mentorship to the team, driving continuous improvement, and ensuring stakeholder satisfaction. Knowledge and Experience Essential Technical Acumen: Extensive financial services experience within Payments & Cards Subject Matter Expertise (SME) on one or more ACI Products incl. Postillion, CMM, UPF, and PRM Subject Matter Expertise (SME) in Cards & Token management, switch management (AS2805/8583 protocols), ATM’s, Visa, Eftpos & IPEX Experience with fraud management platforms Experience with Payments – NPP (ISO20020), PayTo, Direct Entry & BPAY. Experience with solution design, software development and integration projects Familiarity with agile software development methodologies and tools such as Scrum and Jira. Prior experience designing, delivering and/or maintaining complex technical solutions and the ability and experience of identifying and resolving complex technical issues. Strong communication skills Desirable: Familiarity with current and/or future-state (preferred) systems is beneficial. Incl. Fiserv, Mulesoft, and Salesforce Knowledge of AWS and Azure cloud platform services Strong networking knowledge and coding skills SQL management studio and building queries Delivery Methodology: Familiarity with multiple delivery methodologies and the ability to adapt to the selected project methodology. Qualifications and Memberships ACI product certification in either, Postillion, CMM, UPF or PRM Why you’ll love working with us: People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment. You’ll have access to financial and lifestyle benefits to support your success and individuality: Flexibility and hybrid working arrangements. Enhance your salary with discounts on banking, health insurance, and shopping across Australia. Advance your career with training, study support, and project opportunities. Competitive leave benefits that empower employees to take time for themselves and loved ones. Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program . Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives. Be recognised for your contributions through our peer-driven recognition program. A bit about People First Bank: In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank. We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states. With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work. Apply online now: If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume at the earliest. We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
