Job Description: Role title: Technical Support Officer Role type: 12-month Fixed Term, Full Time Department and location: Digital & Technology team. Sydney Group Office, Woolloomooloo Salary: $75,000 – $85,000 super Better and fairer care. Always. We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. Founded by The Sisters of Charity in 1857, our 30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs. About the role Be part of a busy and collaborative team providing first and second-level technical support for computer systems, software, and hardware issues, both remotely and face-to-face. Troubleshoot, monitor, and restore personal computers and devices connected to the network Deliver high-quality client service, managing issues with integrity, compassion, and timely resolution Work from various sites (Woolloomooloo, Darlinghurst, North Sydney) to resolve technical incidents Participate in the after-hours on-call roster, which can often be around 25 calls per fortnight in some instances About you Current Australian driver's license and reliable vehicle is MUST Certificate IV in Information Technology Support (or equivalent IT qualification) Experience in a busy Help Desk/Service Desk role in a medium to large organisation Strong knowledge and skills in PC hardware and associated devices Good understanding and associated skills in networking. Must be able to commit to fulltime hours, including after-hours on-call requirements as detailed above Why work at St Vincent’s? Join us on our mission to provide care to all, including the most at-risk people in our community Discounted access to many gyms for you and your family with Fitness Passport Access to discounted private health insurance with Medibank Access to a salary sacrifice program (smart salary). Make a proportion of your salary tax-free! Committed to financial support for educational development, scholarship programs, paid study leave Sponsorship / work rights for Australia Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role. Pre-employment checks Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations. Equal opportunity We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. How to apply The closing date for applications is Friday 15th August 2025. Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the role. Respectfully, this role is not open to recruitment agencies. Closing Date: 15 August 2025 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct
