Complex Residential Team Leader (PREFERED CAUCASIAN MALE OR FEMALE) Job Opportunity – Complex Residential Team Leader Location: South Gippsland and other service locations Employment Type: Full-Time (Rotating Roster: Monday–Sunday including Morning, Afternoon, Sleepover & Active Support shifts – pro rata) Reports To: SILL Coordinator and Services Manager Award Classification: SCHADS Level 3 Pay Point 2 – 3 (based on qualifications and experience) Salary Range: $79,000 – $79,500 per annum (pro rata) About Newdawn Newdawn Support Services is a values-driven, client-focused organisation dedicated to providing high-quality, person-centred residential and community support. We empower individuals living with disability, mental health challenges, or complex needs to live with dignity, independence, and connection. Position Purpose The Complex Residential Team Leader is a key leadership role responsible for ensuring the safe, responsive, and high-quality delivery of care within our supported accommodation services. You will lead, mentor, and support a team of support workers, ensuring services are aligned with each resident's goals, needs, and care plans. Key Responsibilities Leadership & Team Management Provide day-to-day supervision, guidance, and mentoring to support staff. Lead team meetings, handovers, and debriefs. Foster a positive and respectful team culture aligned with Newdawn's values. Participate in recruitment, onboarding, and performance appraisals Resident Support & Case Coordination Oversee the implementation of person-centred care plans and NDIS goals. Promote independence, dignity, and choice for residents. Engage with families, guardians, advocates, and external providers. Manage behavioural and crisis situations using person-centred and trauma-informed approaches. Operational Management Oversee daily operations including rosters, coverage, and scheduling. Monitor petty cash, household budgets, and resource management. Ensure compliance with NDIS Practice Standards, safety regulations, and reporting. Participate in audits, continuous improvement, and incident investigations. Compliance & Documentation Maintain accurate documentation: progress notes, incident reports, medication records, and shift reports. Ensure compliance with policies for medication, infection control, manual handling, and safeguarding. Escalate risks or breaches according to policy Training & Development Identify training needs and support staff development. Facilitate or coordinate mandatory and ongoing training. Promote reflective practice and continuous quality improvement. Key Selection Criteria Essential 2–3 years' experience in residential disability or community care. Demonstrated leadership or supervisory experience. Certificate IV or Diploma in Disability, Community Services, or related. Strong interpersonal and communication skills. Working knowledge of NDIS Practice Standards and person-centred care. Ability to manage rosters and team coordination. Current Driver’s Licence. NDIS Worker Screening Check and Working with Children Check. Current First Aid & CPR Certification. Desirable Experience supporting clients with complex behaviours or dual diagnoses. Certificate IV in Leadership & Management (or willingness to obtain). Knowledge of trauma-informed practice and positive behaviour support. Values & Personal Attributes Respectful, compassionate, and ethical leadership style. Calm, adaptable, and resilient under pressure. Inclusive and committed to diversity and empowerment. Detail-oriented and accountable. What We Offer Supportive and inclusive workplace culture. Ongoing professional development and training. Career advancement opportunities. Access to Employee Assistance Program (EAP). Vehicle salary packaging options. How to Apply Please submit your CV and a cover letter addressing the Key Selection Criteria to: careers@newdawnsupportservices.com.au Applications close: 31st August 2025
