About the role Are you passionate about making a difference in people's lives? selectability is seeking a dedicated service navigator to join our team. The service navigator role is a part time fixed term position until the end of January 2026 based in Townsville. In this role, you will play a crucial part in connecting individuals with the mental health and community services they need. As a service navigator, you'll provide guidance and support to consumers, helping them navigate available services and resources. Key responsibilities include but are not limited to: Support NDIS Access and Referrals : focus on assisting consumers with National Disability Insurance Scheme (NDIS) access requests and managing referral pathways Enhance Service Integration: work to improve the integration of local health services and make the health system more accessible for individuals with severe mental illness and associated psychosocial disorders Customer Service: serve as the primary point of contact and deliver exceptional customer service for all mental health referral inquiries Needs Assessment: conduct comprehensive assessments using a range of evidence-based tools and processes to ensure effective progression of referrals Service Provider Support: provide necessary information and assistance to service providers regarding service availability Inreach and Outreach Services: offer inreach and outreach support to connect consumers and carers with the necessary services and supports Regional Information Resource: act as a key regional source of information on psychosocial resources If you're ready to make a meaningful difference and help individuals access the support they need, we invite you to apply for the service navigator position at selectability. About you To be considered for this rewarding role you will have great interpersonal skills and the ability work as part of a team. To be successful you must: experience in the mental health sector (highly desirable) a working knowledge of the NDIS a commitment to best practice experience in stakeholder engagement (desirable) strong attention to detail and time management skills ability to multitask in a fast paced environment ability to quickly and effectively engage with consumers the ability to work with culturally and linguistically diverse communities and individuals demonstrated ability to use databases and Microsoft Office Suite the ability to analyse and translate information into practical consumer insights most importantly… a positive attitude! Role Requirements a Positive Notice Working with Children (blue card) (or the ability to obtain prior to commencing) a current yellow card exemption or NDIS Worker Screening Clearance (or the ability or obtain prior to commencement) NDIS Worker Orientation Module "Quality, Safety & You" completion certificate (or the ability or obtain prior to commencement) a current minimum P1 "C" class Queensland drivers licence roadworthy vehicle with comprehensive insurance About the offer The service navigator is a part time fixed term position until the end of January 2026 based in Townsville. We offer a range of benefits including: hourly rate of $34.58 - $37.73 super up to $15,900 FBT salary packaging benefits 50% discounted training via our RTO flexible working arrangements career pathways and opportunities for development employee assistance program offering confidential counselling support for employees Applying If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role. If you would like more information, please contact selectability's Townsville HR Team on 07 4453 0100 or by email hrtownsville@selectability.com.au About us selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland. We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf. If you would like to know more, please visit our website.
