Primary Location VIC - Clayton Job Description Summary Service Stream currently has an opportunity for a Business Analyst to join our team. Step into a dynamic role with an ASX-listed leader in essential services. Based in Clayton, VIC, this is your chance to drive impactful change in a rapidly growing company. Enjoy a flexible work environment, ample career growth opportunities, and a supportive culture that values innovation and collaboration.servicestream.com.au6seek.com.au6seek.com.au6 About the Role Service Stream is seeking a detail-oriented Business Analyst to join our dynamic team in Clayton. This pivotal role supports workforce planning initiatives, facilitates user acceptance testing (UAT) for new system implementations, and develops clear, comprehensive process documentation. Ideal candidates will possess strong analytical skills, a keen eye for detail, and the ability to collaborate across teams to ensure seamless adoption of new technology and optimized workforce solutions. Nature of position: 6 Month Fixed Term – Casual Location: Clayton , Victoria Reporting Line: Planning and Performance Manager Responsibilities Analyse workforce data to provide insights that inform resource allocation and optimization. Collaborate with stakeholders to understand workforce requirements and forecast future needs. Assist in the development of workforce models to improve operational efficiency. Define and document UAT test scenarios, test cases, and acceptance criteria. Coordinate and facilitate UAT sessions with end users to validate system functionality. Track and report on testing outcomes, capturing defects and improvement opportunities. Process Documentation Develop process workflows, guidelines, and operational manuals. Ensure documentation aligns with system functionality and business requirements. Provide training materials to support user adoption of new systems. Implement process improvements to enhance scheduling accuracy, response times, and service reliability About You Proven experience as a Business Analyst in workforce planning or system implementation. Strong analytical and problem-solving skills, with the ability to interpret complex data. Experience in conducting UAT, including test planning, execution, and defect tracking. Excellent written and verbal communication skills, with expertise in process documentation. Ability to engage stakeholders at all levels and facilitate productive discussions. Proficiency in business intelligence tools and workforce analytics platforms. Qualifications required Project Management/agile practices favourably regarded. In return for your commitment, we will support you to achieve your personal best, enrich your career and work as a team to create positive legacies you can all be proud of. About Us Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction, and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base. Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities. We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment. Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences. Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies. Department GBIS How to Apply If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
