Description This role is responsible for delivering business objectives with technical solutions enabled by the Property Systems such as Oracle Simphony Point of Sale and RMS Property management System, as well as other core systems through defining requirements, performing analyses, and designing and testing systems. Key Responsibilities: Accountable for gathering and documenting business requirements which align with the enterprise architecture and strategic vision. Identifying potential solutions and overseeing delivery to the production environment. Quality Assurance documentation and adherence. Perform peer reviews, & training for new and existing application users. Working closely with internal stakeholders to elicit, analyse and document technical and functional requirements. Validate and enforce governance, standards and guiding principles for application development. Manage the escalation of support issues. Qualifications: Tertiary qualification in Computer Science, Business, IT, or related discipline Experience: Systems analysis, preferably within hospitality systems. Strong working knowledge of client engagement, documentations, object-oriented analysis, testing and end user-support. Proven ability with business process modeling and IT project management. Demonstrated project management and business process improvement capabilities. Demonstrable ability to use data to identify opportunities to improves and perform data-driven decisions. Skills: Support within Property Management Systems & MS Office products. Strong working knowledge of Hospitality systems like Oracle Simphony and Kiosk. Advanced analytical skills, logical data and process modeling. Technical business process analysis and system development life-cycle process. Comfortable working across multiple projects and managing competing business priorities. About Us: Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home. We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land. We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us. Responsibilities People Build strong relationships with the business. Provide support for applications and reporting solutions being used Manage the escalation of support issues, troubleshoot and close escalated support tickets. Create, format and deliver ad-hoc reports/queries to operational users and management. Plan and coordinate application migrations from test to production environments. Develop and deliver training for new and existing application users. Create formal system change requests and facilitate delivery of all production system updates through the change management process. Customers Work closely with internal stakeholders to elicit, analyse, understand, and document technical and functional requirements. Collaborate and partner with internal stakeholders, IT management and Business Application team members to prioritise tasks and schedule activities. Validate and enforce governance, standards and guiding principles for application development. Provide assistance to technical and development resources to ensure the delivered solution meet the business requirements. Process Ensure continual improvements in the process, applications and services in the application portfolio. Assess the business process, determine the requirements, and give a report to the stakeholders on improvements with the operating efficiencies. Ensure solutions align with the enterprise architecture. Document detailed technical requirements including system flow charts, data flow diagrams, application interfaces, data mappings and process flows. Write technical specifications, application gap analysis, non-functional requirements and recommend solutions to address approved business requirements. Design system related controls, applications and reporting solutions that align to the enterprise architecture. Analyze and document business requirement through facilitating workshops with business teams Gain approval of business requirements from the key stakeholders. Develop, test and implement solutions to meet business requirements approved by internal stakeholders (i.e. updates/changes and net-new implementations). Create operational support documentation and user guides for support provided to the business or other parts of IT. Translate project objectives and high level requirements into detailed system requirements and/or use cases. Analyse implications of requested new or enhanced application functionality and provide feedback. Develop and maintain detailed project plans/schedules for minor projects. Lead technical analysis activities in a project oriented environment and provide regular status reports. Participate in and/or lead project activities, as required Work closely with the assigned Project Manager, to ensure that the project plans and timelines are being met Ensure that all projects and requests adhere to the company’s Software Development Life Cycle and project approach. Other Any other required duties appropriate to the scope, nature, and seniority of the role. Qualifications Professional Qualifications Post-secondary degree or Diploma in Computer Science, Business, IT, or other related discipline. Experience Minimum of 3 years of experience in systems analysis, preferably Hospitality systems. This includes experience in client engagement, requirements gathering & documentation, structured & object-oriented analysis, testing, end-user support, and business process re-engineering. Proven experience with business process modeling and IT project management. Proven experience in translating business requirements into creative functional and technical specifications. Proven skills in eliciting and documenting user requirements, analyzing requirements, testing, and making suggestions for business process improvements. Proven skills in supporting Property Management Systems Strong working knowledge of Hospitality systems like Oracle Simphony and Kiosk systems Skills Strong knowledge of technical business process analysis and system development life cycle process. Excellent verbal & written communication skills. Demonstratable ability to use data to identify opportunities to improve and perform data-driven decisions. Demonstrated project management skills. Advanced analytical skills in gathering system requirements, logical data & process modeling, use case modeling, work flow modeling. Self-starter and highly motivated to achieve results. Ability to resolve problems without delay and/or to seek support when required. Demonstrated organization, time management, and multi-tasking skills. Detail oriented, but also able to view a big picture and understand strategic context. Proficient in MS Office products. Ability to work independently and proactively to develop and implement solutions with minimal guidance. Ability to juggle multiple projects & tasks and prioritize and deliver results in the face of competing business interests. Ability to build relationships quickly and work as part of a team. Business acumen – ability to quickly grasp how a process works and leverage that knowledge to drive business results.
