ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Case Manager – Transitional Support Program | Help individuals and families find stability, safety, and hope. Are you passionate about supporting people to break the cycle of homelessness? Do you want to be part of a mission that’s changing lives—not just managing crisis, but building real, lasting change? About the Role As part of our Transitional Support Program , you'll provide trauma-informed, person-centred case management to individuals, young people, and families. Working collaboratively with clients. As a Case Manager , you’ll work directly with people who are experiencing or at risk of homelessness—providing outreach, support, and a road map to long-term stability. You'll help them: Secure safe, affordable housing Access support services and resources Build confidence and skills to avoid returning to homelessness This is not just a job. It's a chance to walk alongside someone in their most vulnerable moments and help them rediscover dignity, hope, and a future. At The Salvation Army, we believe every person deserves a safe, secure place to call home. Reporting to the Team Leader, this is a permanent part-time position 30.4 hours per week, based in Rosebud, VIC. This role offers both structure and flexibility, combining outreach with case management, while staying grounded in The Salvation Army’s mission of justice, compassion, and community. You will successfully Build trust and supportive relationships with clients to help them define their own goals Complete holistic assessments and create tailored case, safety, and housing plans Provide information, referrals, advocacy, and practical support Partner with other agencies and services to ensure wraparound care Monitor risk, update case notes, and maintain records using TSA systems Empower clients to build life skills, community connections, and long-term resilience You’ll be part of a supportive, skilled team that shares your commitment to walking alongside the most vulnerable—always with respect, dignity, and hope. You will have A Diploma-level qualification (minimum) in social work, youth work, community services, or a related field Understanding of trauma-informed care, case management, and the complexities of homelessness Strong communication skills, empathy, and cultural competency A valid Driver’s Licence A current Employee Working with Children's Check Experience working with clients who face complex, interrelated needs and/or have expertise in housing or tenancy systems What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit; Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities; Access to EAP and health & wellness initiatives Ongoing training and development opportunities that enhance on the job skills and proficiency; We welcome you We are committed to creating a workplace that reflects and respects the diversity of the communities we serve. We welcome people of all cultures, faiths, sexual orientations, gender identities, abilities, and backgrounds—including Aboriginal and Torres Strait Islander peoples, CALD communities, LGBTIQA individuals, and those with lived experience of homelessness or systemic disadvantage. At TSA, we don’t just care for people—we stand with them. We work to break cycles of disadvantage and walk alongside each person toward a safer, more stable future. Apply now and make an impact If you're ready to use your skills to change lives and restore hope, we’d love to hear from you. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
