Job Description The primary role of the Customer Care Consultant is to pro-actively contact Lifebroker customers during key policy lifecycle events, to ensure that the customer’s policy remains active, updated and aligned to their requirements. In this role you will: Manage an ongoing client base Drive positive client outcomes by investigating and resolving client concerns Share insight into the client experience so this can influence future activities Adhere to all Lifebroker policies and procedures while ensuring every interaction is compliant and adheres to all code of practices Complete a needs-based analysis that is client centric so you can deliver an appropriate solution Contact clients that have requested to cancel to discuss and gain insights to their client experience. Liaise with our Insurance partners on behalf of the client Maintain strong stakeholder management across the business and partners Provide professional and positive customer experiences
