Customer Service Administrator •Supaloc, part of a national residential builder that can offer perks and benefits •Working with a passionate and supportive team, managing multiple brand projects •Full time role located at Edinburgh North Supaloc delivers high-performance steel framing systems which have shaped and transformed the dreams of Australian families for nearly 30 years. Our company culture is focussed on safety, innovation, and quality. We are the nation's largest supplier of precision-engineered steel framing systems and we provide 'end to end' solutions for new home construction across multiple states and have a strong emphasis on working with leading regional brands. We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group. Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees. Our perks and benefits We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits: Discount on building a home with any of our building brands (after qualifying period) Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury Purchased leave – opportunity to apply for up to 2 weeks extra leave each year Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit!) Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more AIA Vitality health and wellbeing program A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards) Employee assistance program to support your mental, financial and physical wellbeing A huge catalogue of online learning and ongoing professional development programs NAWIC and HIA corporate membership Attractive remuneration And so much more! About the Opportunity: The Customer Service Administrator is a key member of the Customer Support and Delivery team, managing multiple projects for a customer brand from project start through to site, including after-delivery support The Client Coordinator role will be responsible for, but not limited to: •End-to-end administration throughout the project’s lifecycle, from processing customer orders to scheduling manufacturing based on client and operational demand. •Communicate with clients on a regular basis to provide status updates on projects •Coordinate project specific product and materials procurement •Analyse data and drive continuous improvement initiatives •Log and action client feedback, provide resolutions and outcomes within service response times •Build and maintain key relationships with internal and external stakeholders •Focus on customer service and client experience About you: You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will have: •Experience in a customer-centric administration role including scheduling, planning and coordination of high-volume jobs •Thrive in a fast-paced high-volume work environment, efficiently prioritising tasks and maintain accuracy while meeting crucial deadlines. •Be an efficient and effective communicator, with the ability to engage with stakeholders on all levels. •Proficient in client negotiation and resolution, showcasing a strategic problem-solving approach and the ability to think quickly in situations. •Demonstrates a strong customer service focus, ensuring client satisfaction through responsive and attentive interactions •Experience within building and construction industry (highly desirable) •Confident, bubbly personality, committed to working as one team We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don’t feel you tick every box, we encourage you to still apply. We’d love to have a chat with you about your career goals. Interested? The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and a pre-employment medical. Apply today! If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button (you may be directed to our careers portal which we have kept very quick and simple. Be sure to click submit once you have completed your application). To find out more about NEX Building Group go to NEX Building Group or follow us on LinkedIn Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.
