Business Unit: BU Air & Ocean Business Line: BL A&O Others Transports Target Hire Date: 2025-07-01 What You Can Expect : Successfully manage the day to day activity of client portfolio Timely completion of weekly status reports for clients utilising Expedient Arranging bookings for import cargo to ensure client deadlines are met Undertaking the end to end operations for export clients Completing rate updates for clients on a per shipment, weekly or monthly basis where appropriate Checking import arrival Pre-Alerts for accuracy Liaise with master loaders, shipping lines, co-loaders, transport providers including at times rate negotiations Deal with client concerns and operational issues that arise in a timely manner Checking Supplier invoices for accuracy Perform operations for nominated business where applicable for exports Escalate issues of supplier underperformance to relevant management Escalate changes in volumes for clients either positive or negative to customers where applicable Ensure correct suppliers are used when coordinating both import and export shipment What You Bring: Minimum of 2 years of experience within the international freight forwarding industry Strong air and sea freight knowledge Knowledge and understanding of current legislation/regulations and best practice in area(s) of responsibility Possess a high level of customer service and problem-solving skills Excellent attention to detail and data entry skills Well-developed oral and written communication skills Ability to self-manage and remain calm during periods of demanding workloads Ability to establish effective working relationships in an open and approachable manner. Computer literate with strong understanding of required operational systems
