L1 IT Support Engineer Location: Epping North, VIC Employment Type: Full-time Level: Entry / Level 1 Salary: $60,000 – $70,000 Superannuation We’re on the lookout for a Level 1 IT Support Engineer to join an MSP start-up based in Epping North . You’ll be part of a fast-paced, collaborative team with plenty of opportunities for development and growth. What You’ll Be Doing: Acting as the first point of contact for MSP-related clients calling in with IT issues Logging and triaging incoming support tickets Providing Level 1 troubleshooting over the phone and via remote tools Supporting Office 365 users with basic tasks (e.g., password resets, mailbox issues, license management) Escalating more complex problems to senior engineers when required Keeping clients updated and delivering excellent customer service What You’ll Bring: Previous experience in a helpdesk or phone-based IT support role (preferred, not essential) A solid understanding of Office 365 (Exchange Online, Teams, and basic admin tasks) Strong troubleshooting skills for Windows OS and standard business applications Excellent communication and interpersonal skills A willingness to learn and grow in a team-focused environment What’s in It for You: Join a supportive local team with room to grow Access to ongoing training and clear career progression pathways Exposure to a wide range of clients and technologies A down-to-earth culture where your work makes a real impact A brand-new office fully equipped with everything from the latest video games to a well-stocked refreshment bar
