Leadership role with future career progression Work in a supportive, fast-growing organisation Permanent full-time opportunity in Applecross Be a key driver of organisational growth RETAINED SEARCH / EXCLUSIVE LISTING About our client Our client is a health and wellness business specialising in personalised fitness and nutrition programs. It provides structured one-on-one training and tailored nutrition support to assist clients in achieving their health goals. With over 10 years in operation, covering six locations around Perth, they are expanding nationally and are seeking an Operations Manager to oversee day-to-day operations. About the opportunity As Operations Manager, you will be responsible for overseeing six centres, managing workflows, and customer interactions. The key focus is on improving operational systems and leading a team that delivers daily services to clients. Reporting directly to the owners, you will have responsibility for implementing efficiency improvements and refining reporting processes. In this role, you will Implement efficiency improvements and track key performance indicators (KPIs) Lead and develop a small team of trainers and administrative staff Ensure high service standards and resolve customer issues, primarily financial in nature Manage workflows and introduce process automation where necessary Oversee financial transactions, budgets, and operational targets Maintain smooth daily operations across six locations About you We are seeking a structured and organised leader with experience in operations and team management. The ideal candidate is process-driven, can manage a small team across six locations, and is comfortable dealing with customers face-to-face. To be successful in this role, you will have: Experience leading teams in a fast-paced, customer-centric, or Business-to-Consumer (B2C) environment Strong problem-solving skills and operational efficiency expertise Proficiency in performance tracking and implementation of KPIs Exposure to health, wellness, or medical industries preferred Ability to communicate with clients and staff effectively Ability to pass a health check and police clearance (organised by employer) What’s on offer The role offers a competitive salary, leadership training and career advancement opportunities, involvement in a dynamic and fast-growing company with expansion plans, and a strong team culture with structured support from upper management. Please note This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia. Code/Keywords ^^^ "Operations Lead", "Operations Coordinator", "Business Operations Manager", "Client Services Manager", "Customer Service Manager", "Team Lead", "Clinic Operations Manager", "Health & Wellness Manager", "Fitness Centre Manager", "Administrative Operations Manager", "Branch Manager", "Multi-Site Manager", "Performance Manager", "Operational Support Lead", "Customer Experience Manager"
