Are you an experienced freight forwarding professional with a passion for customer service and account management? Do you thrive in a fast-paced environment, enjoy building lasting client relationships, and bring an upbeat, positive attitude to your work each day? If so, we invite you to consider joining this innovative team located on Brisbane’s northside. About The team This forward-thinking freight forwarding company committed to delivering seamless logistics solutions for their valued clients. The team is energetic, supportive, and driven by a shared goal: to exceed client expectations at every touchpoint. leverage innovation, the latest industry technology, and a collaborative spirit to maintain their reputation as a trusted partner in global logistics. As they continue to expand, we are looking for a dedicated Customer Service Representative—Account Manager to join their growing team. The Opportunity As a Customer Service Representative (Account Management), you will play a vital role in servicing their key accounts from start to finish. This is not a standard customer service role; you will be the main point of contact for their high-value clients, ensuring their freight requirements are met with precision, efficiency, and a friendly, can-do attitude. We are seeking someone who is confident, focused, and has a keen eye for detail. Experience in freight forwarding is essential, as you will be expected to hit the ground running—coordinating shipments, liaising with international partners, and proactively managing every aspect of the customer experience. Key Responsibilities Account Management: Service key client accounts from initial order through to final delivery, acting as the dedicated point of contact at every stage. Order Coordination: Receive, check, and process client orders, ensuring accuracy and timely execution. Proactive Communication: Regularly update clients on their shipment status, anticipated delivery times, and any potential delays, building trust and transparency. Liaison with Overseas Partners: Coordinate with overseas suppliers, offices, and agents to manage shipments, track progress, and resolve any issues as they arise. Shipping Schedules: Prepare and maintain detailed shipping schedules, ensuring all parties are informed and aligned. Shipment Tracking: Maintain up-to-date client shipment reports, utilising both our internal tracking system and Cargo Wise software. Rate Management: Update and communicate current freight rates to clients, ensuring clarity and accuracy. Invoicing: Prepare and process invoices for consignments, ensuring all documentation is accurate and delivered in a timely manner. Cartage Organisation: Arrange delivery for both FCL (Full Container Load) and LCL (Less than Container Load) shipments, liaising with carriers and clients to schedule timely deliveries. Relationship Building: Develop and maintain strong, positive relationships with clients, understanding their business needs and providing tailored logistics solutions. Problem Solving: Tackle issues head-on with a proactive mindset, thinking on your feet to provide swift and effective solutions. Confidentiality: Handle all client and company information with the utmost discretion and professionalism. Daily Duties Receiving, checking, and processing client orders with precision Providing proactive updates and regular phone contact with clients Liaising with overseas offices, agents, and shipping lines Preparing and maintaining shipping schedules and client shipment reports for key accounts Updating clients on current freight rates Invoicing consignments swiftly and accurately Coordinating delivery of shipments (FCL and LCL) Utilising Cargo Wise and internal tracking systems to monitor and report on shipment progress Key Attributes and Experience To excel in this role, you will possess: Experience: 2–10 years of freight forwarding experience, with a minimum of 2 years in a customer service role within the industry (this is essential). Attention to Detail: A meticulous approach to order processing, documentation, and communication. Communication Skills: Outstanding written and verbal communication skills, with the ability to clearly articulate information to clients, colleagues, and overseas agents. Organisational Ability: Exceptional organisational skills to manage multiple accounts and competing priorities efficiently. Client Focus: A customer-centric mindset, always striving to deliver the best possible service and solutions. Relationship Building: Proven ability to develop rapport and maintain long-term client partnerships. Problem Solving: Confidence to make decisions, resolve challenges, and think quickly on your feet. Technical Proficiency: Competence with logistics tracking systems; Cargo Wise experience is highly advantageous. Professionalism: Ability to handle sensitive information confidentially and represent our company values at all times. Why Join Us? Innovative Environment: Work with a team that values forward-thinking solutions and continuous improvement. Supportive Culture: Enjoy the camaraderie of a dynamic, friendly, and supportive group of professionals. Skill Development: Access opportunities to grow your skills and advance your career within a respected logistics company. Attractive Salary Package: A competitive salary package will be offered to the successful applicant, reflecting your experience and the value you bring to our team. Confidential Application Process: All applications will be treated with the strictest confidentiality—we respect your privacy and understand the importance of discretion. Who Should Apply? If you have a background in freight forwarding, thrive in a client-focused service role, and can confidently manage key accounts from start to finish, we want to hear from you! Whether you are seeking a fresh challenge or looking to advance your career in a dynamic and supportive environment, this is your opportunity to join a company on the move. How to Apply To express your interest, please submit your up-to-date CV and a brief cover letter outlining your experience in freight forwarding and customer service, as well as what makes you the ideal candidate for this role. All applications will be handled in strict confidence. Begin your next chapter with this team, where your dedication to customer service and deep freight forwarding expertise will be recognised and rewarded!
