Projects & Level 3 IT Support Engineer |Sydney Harvey Robinson is exclusively partnering with a growing MSP with a standout team culture and loyal customer base to hire a skilled Project & escalation for Level 3 IT Support Engineer. Based in Macquarie Park, this role offers a genuinely interesting mix of project work. Why Join · Friendly, collaborative team with great banter and a small, open-plan office · Supportive leadership and a people-first mindset · Flexibility to support family-life balance · Work with customers, solve real problems & see the impact of your work · $130-140k, plus super and Annual Review Why you’ll love it here: Sydney office with free parking Structured career pathways and professional development Regular team events, strong leadership and a positive culture 3 days WFH and flexible working Fast 2-stage interview process – happening this week The Role Join the projects team to design & deliver cloud & infrastructure solutions Project work & escalation for Level 3 technical support across a range of customer environments Work across Azure, Microsoft 365, Intune, Modern Workplace, Security & Networking Handle Level 3 escalations from the BAU team Collaborate with Customer Success to shape strategic client roadmaps Own project handovers and documentation, ensuring smooth delivery Support internal improvements & assist the broader team as an escalation point Experience Required: Australian PR or Citizenship required – ESSENTIAL Recent/current experience in a Managed Services Provider (MSP) Current project design/delivery experience and Level 3 escalation Excellent communication and client-facing skills Strong hands-on experience in Microsoft Azure, M365, Intune, Exchange, Active Directory Windows Server and virtualisation – Hyper-V or VMware Some networking (FortiGate / HP Aruba) Team Culture Collaborative Strong focus on team enjoyment and fun, while maintaining professionalism when needed Success is measured not just by technical skills, but by a team-first attitude Ideal for someone who enjoys working in a tight-knit, high-performing support environment Interested? Contact: Laura Robinson – 0447 895 359 Follow us on LinkedIn for weekly job updates: https://www.linkedin.com/company/harveyrobinsonau Perks & Benefits 90% staff retention – people love working here Birthday day off (paid, if it falls on a workday) Regular team events and a strong social culture Annual charity gala and other charity days Paid certifications (especially Microsoft), with time off for training Opportunities to attend industry expos and conferences, both in Sydney and interstate Laptop, Mobile and other company perks
