Guest Service Agent – Lancemore Crossley St. Full-time opportunity | Boutique hotel in Melbourne’s free tram zone | Access exclusive staff benefits We’re looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne’s theatre district. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic guest experiences. About the Role Assist with check-in and check-out processes, ensuring a smooth guest experience Respond to guest queries with warmth and professionalism Provide local knowledge and information on hotel services and amenities Maintain accurate guest records and ensure all bookings are correctly recorded Answer emails and phone calls promptly and courteously Support breakfast service and our very popular Hosted Hour Support the team with day-to-day administrative and front desk tasks Collaborate with Housekeeping and other departments to ensure service excellence Help resolve guest concerns quickly and effectively Contribute to a positive team environment that delivers memorable experiences About You A natural people person with a warm, professional communication style Strong attention to detail and the ability to juggle multiple tasks Experience in a similar role is ideal, but a great attitude is more important Comfortable with technology – experience using hotel systems is a plus RSA preferred; barista/bar experience also welcomed What’s in it for you? Work with a wonderful, like-minded team Be part of a highly regarded boutique hotel group with a growing national footprint Work at our vibrant Melbourne CBD property, easily accessible by public transport (with discounted parking available) Access our exclusive benefits program with staff discounts, wellbeing perks, and even a paid day off on your birthday! About Us Located in the laneway heart of Melbourne’s cultural precinct, Lancemore Crossley St. features 112 beautifully designed suites, a rooftop terrace with sweeping city views, and a welcoming art-deco lobby bar. As part of Lancemore Hotels, a leading Australian boutique hotel group, we are proud to offer authentic hospitality with heart. We value fun, care, performance and growth – and we love developing and promoting talent from within. www.lancemore.com.au/crossley-st Apply Now Applicants must have valid Australian working rights. Our Values Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth Follow us on LinkedIn
