Operations Support Officer, Clerk Grade 3/4 Ongoing, Full-time, Parramatta location with flexible working This role sits within the Business Taxes team within Revenue NSW. As NSW’s principal revenue agency, Revenue NSW administers state taxation and revenue for and on behalf of the people of NSW. The Payroll Tax Operations branch is responsible for maximising voluntary compliance for taxes and grants and assisting customers in meeting their obligations. The primary purpose of the role is to provide processing and technical advice to customers for the collection of revenue for the state. We are seeking motivated, enthusiastic, and team-oriented people with a focus on providing excellent customer service. In this role you will: Assess and process documents and returns to determine and confirm state tax liabilities and entitlements to grants. Maintain knowledge of state tax legislation, policies, procedures and business rules to ensure consistency of advice to customers. Process multiple categories of work and prioritise tasks to meet customer and business needs. Provide phone and correspondence services to support operational business requirements and deliver team and Business Unit Key Performance Indicators. To be successful in this role you will demonstrate: Time management and organisational skills Showcasing strong decision making skills The ability to meet weekly KPI's and targets Problem solving skills in order overcome unexpected challenges Adhering to frontline responsibilities in a professional manner Accurately administering legislation and providing timely and consistent customer service A background in finance, tax, legal or accounting is preferred Salary Grade XX, with the base salary for this role starting at base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
