At AMA Collision Joondalup, our warm and welcoming family-oriented team is dedicated to delivering top-notch repairs with a personal touch. We pride ourselves on fostering a supportive environment where every voice is heard, and our weekly team meetings ensure we're always on the same page. Our state-of-the-art facility features: -Two advanced spray booths -EV vehicle charging station -Sophisticated computerized paint matching Conveniently located just off the Mitchell Freeway in the heart of Joondalup CBD, we’re easy to reach and ready to serve our customers with exceptional care and expertise. The Opportunity We’re looking for a passionate and customer-focused Customer Service Officer to join our team on a permanent basis. As a Customer Service Officer, you will play a key role in supporting our team and managers with administrative duties while keeping our customers updated about their vehicle repairs. Permanent Position Monday to Friday, 40 hours per week Hours: 7.30am to 4.00pm Role Responsibilities: Ensure a welcoming and customer-friendly environment Greet customers upon arrival and assist with inquiries Keep customers informed about the repair process and anticipated completion dates Follow up with customers to ensure satisfaction with the AMA experience Manage phone and email correspondence Support management with inventory control (parts, paint, consumables, etc.) Liaise with insurance providers regarding claims and repairs How to Apply: Ready to join a supportive and thriving team? Apply today or call us for a confidential chat on (08) 9301 1440 to learn more. We look forward to hearing from you! Does this sound like you? Proven experience within a Customer Service position Highly professional and personable with strong relationship building skills Strong systems experience and competent computer abilities Excellent verbal and written communication skills Ability to meet strict deadlines Able to work effectively and collaboratively with the team Benefits Reward & recognition Career development and training Referral bonus for recommending a friend to work with us Discounts on parts and tools Uniforms 24/7 professional counselling for Team members and their immediate families AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation. No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.
