M onash IVF Group are leading the future of reproductive care At Monash IVF we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family. The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring and truly want to make a difference. If this sounds like you, read on. Why work with us? At Monash IVF, 80% of our people agree that it is truly ‘a great place to work’. We are more than just a workplace -we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. A role with unique responsibilities As a Phlebotomist/Patient Services Coordinator, you will play a key role in delivering high-quality care and support across both clinical and administrative areas. Your responsibilities will include: Providing calm, supportive phlebotomy services to patients Managing patient bookings, triaging calls and emails, and delivering exceptional front-desk service Supporting the nursing team with administrative tasks and accurate data entry Collecting consent forms, conveying low-risk test results, and maintaining accurate patient records Generating financial quotes, discussing costs with patients, and handling billing and receipting Packing and dispatching pathology samples in line with protocols Ensuring clinic consumables are stocked and compliance standards are met Are you the ideal candidate for us? The ideal candidate will see their role as vital to the success of the organisation. Understanding there are ups and down in pregnancy and reproductive health, our phlebotomist will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring: Certificate in Pathology or Phlebotomy A proficient venepuncture technique Previous medical reception or healthcare administrative experience Exceptional interpersonal skills and well-developed communication skills Strong attention to detail Ability to work cohesively within a multi-disciplinary team Superior time management skills with proven ability to multitask Demonstrable medical/specialist reception and administrative experience Monash IVF Group values each and every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits. Your professional growth truly matters to us—we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments. As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential. If you’re ready to join the brave leaders of reproductive care, please follow the link below. Closing Date: Friday 22 August 2025 (unless filled prior) Lara Shmidel - HR Business Partner 0409 172 356 All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. Only those candidates with full Covid and Flu Vaccination proof will be considered.
