Company : Hastings Deering (Australia) Ltd About the Role Join an Industry Leader as a Warranty Officer! Location: Choose your base—Brisbane, Mackay, Townsville, Rockhampton or Darwin Type: Permanent, Full-Time | Monday to Friday At Hastings Deering, we don’t just sell and service heavy equipment—we’re powering industries and transforming communities. Our award-winning team is looking for a detail-driven, process-savvy Warranty Officer who’s ready to take ownership and make a real impact. What You'll Do: As a key link between our service departments and major manufacturers like Caterpillar, you’ll: Prepare and submit warranty claims for equipment we sell and service Interpret warranty guidelines accurately to protect our company’s interests Manage goodwill claims and liaise with Caterpillar service representatives Navigate manufacturer processes with precision and professionalism Oversee parts returns and rejected claims—ensuring clear justification and timely resubmission Communicate with manufacturers to resolve issues and share feedback You’re the right fit if you: Understand warranty procedures and manufacturer guides like the back of your hand Thrive in a process-driven environment Value clear communication and collaborative problem-solving Are keen to work with a supportive team and contribute to an iconic brand Ready to put your skills into gear with a company that values integrity, innovation, and excellence? Why Hastings Deering? At Hastings Deering, our people are our heart – from their first day with us right up to their last. As one the top Caterpillar dealers globally and part of the Sime network, you’ll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture. Whether you’re looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big. You’ll have access to: Opportunities for training, mentorship, and career development specific to your role. Competitive remuneration package and annual salary reviews Work life balance through flexible working arrangements. A supportive, diverse, and inclusive team spread across Australia and internationally. Access to growth opportunities at a regional, national, and international level through our global Sime network. Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. Employee discounts, rewards, and incentive programs. Paid parental leave options Salary continuance insurance Free on-site parking To Apply: Hit the ‘Apply Now’ button Enquiries: Please call 1300 071 618 Contact Person: Brianna Smith – Brianna.l.smith@hastingsdeering.com.au About Hastings Deering Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
