A bit about us At Judo, we're more than just a business bank – we're pioneers in redefining business banking for the modern era. Rooted in timeless values such as integrity, trusted relationships, and a challenger spirit, we're dedicated to revolutionising business banking for Small to Medium Enterprises (SMEs) across Australia. Our journey began in 2016 with a bold vision and a PowerPoint slide, driven by a desire to challenge the status quo in an industry dominated by the major players. In just a few short years, we've grown exponentially, establishing ourselves as one of the fastest-growing new banks globally, with 27 offices spanning the nation. At the heart of our ethos lies a commitment to supporting Australian SMEs, placing our people and customers front and centre in everything we do. Our agility and adaptability enable us to say 'yes' when other banks say 'no', making it easier for our customers to secure the funding they need, precisely when they need it. We take immense pride in our personal approach to banking, fostering diverse relationships and cultivating a collaborative culture within our team. Our culture – come and join a multi-award-winning place to work We firmly believe that culture eats strategy for breakfast, lunch, and dinner and the most important investment we can make is in our people. Our Values of trust, teamwork, accountability and performance underpin the foundation of our culture. We're not your average bank. Judo was built from the ground up, with one purpose: to be the most trusted SME business bank in Australia. We made sure to cultivate a space where bureaucracy is left at the door - where our customers come first with relationships at the core of what we do. We aspire to think differently, inviting new ideas, and creating a space where everyone feels like they belong because we know that it's our unique differences that make us collectively stronger. We are thrilled to be externally recognised for our unique culture too! We were awarded the 1 ranking in LinkedIn’s Top Companies in Australia list as well as named in the AFR’s BOSS Best Places To Work list for 2 years in a row. We’re also super proud to be included in the 2024 HRD Australia 5-Star Employers of Choice list. Our people and our culture are truly our secret sauce. Job Description Now, about this role… If you love: Working in a customer centric environment and utilising your problem-solving mindset. Solving complex problems with proactive thinking and innovative approaches. Working in a diverse workforce where you can bring your own capabilities, experiences and knowledge to help build Judo. Communicating ideas to other team members, peers and stakeholders and build on each other’s ideas to improve processes, systems and ways of working. Being part of a great team and fantastic can-do culture. Then this just might be…your dream job: Monitor and resolve daily incidents and operational issues across Judo platforms. Track and manage tickets through our Service Management framework. Perform root cause analysis and contribute to long-term solutions. Collaborate with engineering, architecture, testing and support teams for end-to-end issue resolution and release readiness. Maintain detailed documentation, support guides and technical knowledge bases. Participate in ongoing improvements in monitoring, alerting and system integration. Desired Skills and Experience A little bit about you: The skills you’ve picked up along the way: 3 years of experience in a technical analyst or support role within financial services or banking and experience with core banking platforms. Proficient in using application and log monitoring tools such as New Relic for proactive monitoring, performance analysis and alerting. Hands on experience with confluent Kafka. Solid understanding of REST APIs, API troubleshooting and integration architecture. Knowledge of ITIL-based incident, problem and change management processes. Strong communication skills with an ability to work cross-functionally. Your life pre-Judo: Bachelor’s degree or equivalent practical experience. Hands on experience with coding languages like Python, JavaScript etc. Experience with Cloud platforms. At Judo, our culture sets us apart: Our Values: Accountability: Make decisions and own them. Do what you say. Performance: Strive to improve each day, surpassing yesterday's achievements. Teamwork: We're not just a team; we're a champion team. Trust: The cornerstone of our purpose and relationships. We're seeking individuals who embody resilience, positivity, curiosity, hunger for success, adaptability, passion, courage, decisiveness, and a hands-on approach. What our team members say about us: Our people are empowered to make decisions, take ownership, and contribute to a collaborative environment. Bureaucracy is non-existent as we focus on collective success. At Judo, diversity isn't just valued; it's celebrated. We're committed to creating an inclusive environment where everyone thrives, making us collectively stronger. Our team works tirelessly towards our purpose while enjoying the journey of revolutionizing Australian SME business banking. Perks of joining us: Additional 2 weeks of leave annually (that’s 6-weeks per year!) Big life event leave Home office setup allowance Access to CU Health Flexible work options, embracing a true hybrid model. If this resonates with you, reach out - we'd love to hear from you. To learn more about how Judo manages your personal information during the recruitment process, please refer to our Privacy Statement. By providing your information, you consent to its collection, use, disclosure, and management as outlined therein. Please no agencies! We maintain a preferred panel, and kindly request no unsolicited contact. We do not hold any responsibility for dispute over candidate ownership if you have not been engaged directly.
