Job Description Are you a strategic leader passionate about driving operational excellence and enabling business transformation? We’re looking for a dynamic Senior Manager, Enablement & Implementation to join our Roadside division and lead a high-performing team in shaping and executing strategic goals across member, colleague, and commercial operations. What you'll do As a key member of the leadership team, you’ll: Lead a team of operational, enablement, and performance reporting professionals Set clear performance expectations, provide mentorship, and foster skill development Collaborate with senior and executive leadership to deliver commercial and project outcomes Drive strategic planning aligned with divisional goals, including market analysis and operational efficiency Identify and implement process improvements, cost reductions, and productivity enhancements Champion continuous improvement and innovation across operations. Partner with technology and digital leaders to support vendor selection and business transformation Facilitate change management initiatives and ensure successful implementation of new strategies Communicate effectively with stakeholders through reports, presentations, and data-driven insights Participate in cross-functional working groups across the Roadside division and broader organisation Conduct financial analysis and forecasting to assess the impact of strategic initiatives What you'll bring 3–5 years’ experience in a similar strategic operations role Proven success in leading cross-functional teams and delivering complex projects Strong leadership, mentoring, and stakeholder engagement skills Ability to translate strategy into actionable initiatives Excellent communication and presentation skills Desirable: Experience in subscription-based business models Tertiary qualifications in business, economics, or commerce Advanced qualifications; MBA, Masters or industry related program Worked and skilled in Agile practices Understanding of frontline operations, including contact centre environments What's in it for you? At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! Progressive flexibility, leave and well-being benefits to balance all of life's priorities Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on a range of NRMA personal insurance products including car, home & travel Grow, progress or relocate your career and move around the NRMA Group or different locations with us. Know you belong We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI community, and anyone else who wants to be a part of our team. Working at the NRMA – Together, we make a difference. Successful applicants will be required to complete pre-employment checks. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
