Position Title: Office Patient Assistant Reports to (position): Dialysis Clinic Manager Primary purpose of the role: - To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. - To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care. Key Responsibilities General Administration - Answer the switchboard in a courteous and professional manner. - Liaise with patients and their families in a compassionate manner. - Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. - Responsible for petty cash dispersal and reconciliation. - Responsible for maintaining the levels of and ordering general office supplies. - Provides assistance with the quality improvement program. - Book ambulance transport for patients if required by the clinic. - Liaise with Doctors in booking patient appointments if required by the clinic. - Other duties and responsibilities as assigned. Billing Administration - To admit and discharge patients within a centralized billing system. - To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. - To conduct eligibility checks on all new patients with their Private Health Fund. - Prepare invoices and credit notes in relation to revenue generation. - Prepare and collate all required supporting documentation required to accompany invoices. - Undertake banking procedures for all cheque and cash payments. - Prepare and maintain an accurate record management system of all patient records. - Prepare and maintain reconciliation records. - Forward ISIS data to State related Health Commission on a monthly basis. - Forward HCP data to Private Health Funds on a monthly basis. - Assisting other clinics entering billing as required. - Assisting the Operations Manager in billing trouble shooting with clinics. Patient Service: - Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure. - Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering. - Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic. - Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic. - Manages the ordering of all stock and consumables for the operation of the clinic. - Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer. - Maintains Clinical Manager database. - Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste. - Stamps pathology forms with Doctor's information and place in billing area. - Coordinates collection of blood samples by pathology lab, help spin blood before collection. - Participates in Quality Assurance activities as required by the Dialysis Clinic Manager. - Ensures/promotes a safe, secure and healthy working environment as detailed in the Occupational Health and Safety policy. - Engages in internal and external in-service activities to enhance / maintain skills and knowledge. - Assist nurses in lining machines if required by the clinic - Liaise with Fresenius Kabi in organising patient medication and drugs if required by the clinic. Competencies (attitude, skills, typical qualifications & experience) Essential: - 3 years experience in a similar role. - Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice. - Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team. - Knowledge of Occupational Health and Safety as it relates to the role within the facility. - Demonstrated skills in food preparation and presentation. - Basic office skills, including filing and answering telephone enquiries. - Completion of a Patient Service Assistant Certificate or equivalent qualification. - Computer competence in MS Office. - Excellent Customer Service skills. - Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team. - Demonstrated commitment to quality improvement initiatives. - Team player. - Work with confidentiality, discretion and maturity.
