WORKING AT SMART WFM This role is based in Australia We are constantly looking for talented individuals from around the world to build their careers. For this role, we are looking to hire a HEAD of PMO (Project Management Office). Join the innovation trail at Smart WFM as our PMO Leader. ROLE OVERVIEW: The Head of PMO oversees project governance, quality, and delivery risk management at Smart WFM, including Support and Managed Services(SMS). This includes setting delivery standards, providing tools, and supporting Project Managers with practical guidance and assurance. The role works closely with the Head of Service Excellence to monitor project health, manage delivery risk, and apply lessons learned. It ensures consistent, high-quality delivery and contributes to uplifting project leadership capability across the organisation. SUCCESS CRITERIA High PM Compliance Score (adherence to delivery methodology) Effective delivery risk identification and mitigation processes Project delivery health and predictability across all engagements Improved project team performance through capability uplift Uptake and continuous improvement of PM tools and methods KEY RESPONSIBILITIES Governance & Standards: Own and maintain PM methodology, standards (eg ISO), templates, governance frameworks and delivery processes Approve deviations to methodology and enforce consistency Conduct audits and reviews of in-flight and post-service engagements Ensure compliance with delivery KPIs: timeliness, margin, accuracy, and primary system usage (Kantata) PM Support & Uplift: Coach and mentor Project Managers through best practices and delivery experience Provide tools, templates, and practical support for effective delivery Lead capability development initiatives within the PM cohort Champion the use of automation and digital efficiency tools Delivery Reporting & Risk: Own and deliver dashboards within Kantata to provide visibility into project risk and delivery health Monitor and escalate delivery issues to Service Excellence and Executive Partner with Head of Customer Success to ensure service relevance and end-to-end feedback loops (pre-sales, implementation, post-service) Collaboration & Alignment : Work with Product Practice to integrate product-aligned methods into project delivery Support Practice Leaders with delivery insights and audit findings Drive alignment of project methodology across all delivery streams IDEAL CANDIDATE WILL HAVE Proven experience leading a PMO or large-scale project governance function within a consulting, technology, or professional services environment Formal project management qualifications (e.g. PMP, PRINCE2, or equivalent) — ideally complemented by agile delivery exposure Deep understanding of delivery risk, project health metrics, and performance dashboards (preferably using tools like Kantata or similar) Demonstrated ability to design and implement project delivery standards, templates, and assurance frameworks Strong capability in coaching and uplifting project managers through mentoring, best practice sharing, and capability development initiatives Experience conducting delivery audits and compliance reviews, with the confidence to challenge and improve existing practices Familiarity with enterprise delivery frameworks, ISO standards, and digital delivery tools (including automation and workflow tools) A pragmatic approach to project governance — balancing consistency and structure with delivery agility High level of collaboration and alignment with cross-functional teams, particularly product and service delivery functions Commercial acumen to understand how project quality, timeliness, and margin intersect — and the leadership to drive improvements across all three. A technically-savvy mindset with a passion for leveraging emerging technologies (including AI) to modernise project delivery, reporting, and team workflows ⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯ What is the working Experience like at Smart WFM ? At Smart WFM, we focus on providing the best possible support to our team. As a mature-thinking company, we believe that people are the most important aspect of our business. Our objective is not to create a cookie-cutter culture where everyone acts and thinks the same way, but rather to allow each individual to flourish and express themselves in their unique fashion, all while experiencing a great sense of belonging . We have a statement at Smart WFM known as the ' Dr. Seuss Policy ' . It's built around one of Dr. Seuss's famous sayings, " Today you are You, that is truer than true. There is no one alive who is Youer than You." - I n essence, we work with you to personalise the way you work at Smart WFM. Smart WFM has a Mature level of thinking, Trust, Communication, and Cooperation. We value diversity because it brings new ideas and perspectives to our work. We allow everyone to be who they are so that their work is fulfilling. That's how we create an enjoyable work environment with true meaning. ⚠️ ONE LAST THING We communicate through our recruitment email system, however, emails may land in your spam mailbox . If you don't see a response from us, please check your spam box for emails from BambooHR, and add them to your safe list so you don't miss out on any communication. Thank you for taking the time to consider us as a place to develop your passion and grow your career. The Smart WFM Talent Team
