Key duties and responsibilities Primary: Engage directly with banking and financial services (BFS) clients to lead and facilitate workshops, define solution scope, and gather detailed business and functional requirements Collaborate with stakeholders across business, technology, and operations to define end-to-end payment journeys and pricing logic for banking and financial products Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements Secondary: Capture and document the banking product definition and the pricing configuration rules Analyse and model the payments value chain, including orchestration, clearing and settlement processes Support the design and implementation of system interfaces and API integrations aligned to payment schemes Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team Contribute to continuous improvement initiatives related to tooling, methodology and knowledge sharing Key Skills and experience Strong knowledge in banking and financial products, payment processing and digital banking Practical experience in pricing and deal management system with hands-on implementation on either legacy or next-gen platforms Understanding of the end-to-end journey of the implementation and fulfilment of banking products Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications Desirable Familiarity with ISO 20022 messaging standards and the application in payment platforms Understanding of domestic or international payment systems (e.g., NPP, BECS DE, BPAY, HVCS, and SWIFT cross-border) Knowledge of interchange and scheme fees Location(s): Australia Remote
