This is a Claims Consultant role with Strata Community Insurance based in Melbourne, VIC, AU Strata Community Insurance Role Seniority - junior More about the Claims Consultant role at Strata Community Insurance At Strata Community Insurance, we have decades of experience delivering insurance solutions to protect strata communities. A privately owned business, we are a trusted leader in the strata insurance industry, delivering reliable and expert service. We believe in fostering an environment where everyone feels valued, empowered, and supported in their growth. Our team is at the heart of everything we do, and we are committed to helping everyone to achieve their personal and professional aspirations. The purpose of the Claims Consultant role is the proactive management of claims, and to provide exceptional levels of satisfaction for all key partnerships. About the role Ensure legitimate claims are paid in accordance with policy conditions, by providing technical expertise and management. Seek approval on all Claim Declinatures before they are issued to the respective client in-line with claims authority matrix. Liaise with Builders, Engineers, Assessors, Brokers, Strata Managers and various internal stakeholders, to achieve the agreed KPI’s and service standards. Refer any claims which exceed claims authority. Identify and share possible improvement areas with claims processes and procedures, to deliver best practice About you Insurance industry experience is essential General Insurance Claims experience would be highly regarded. You must have full working rights in Australia to be considered for this role. Supporting your wellbeing through a range of employee benefits: Flexible work: Balance your work and personal life. Career: Access to professional development through ANZIIF & Allianz, and continuous learning aligned to your individual goals. Personal: Ability to purchase additional Annual leave and paid Parental leave including superannuation. Financial: Salary Continuance insurance, and salary sacrifice options. Mental & Physical: Employee Assistance Program (EAP) to support your wellness journey. Working at Strata Community Insurance At Strata Community Insurance, we embrace diversity and inclusivity, welcoming individuals from all backgrounds, cultures, and experiences. We encourage you to bring your full self to work, as we strive to create a space where everyone can thrive. Join us and become part of a team that values your contributions and helps you grow your career. Please see our website to learn more about our story. We look forward to receiving your application. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Strata Community Insurance team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✅ Claims management ✍️ Approval process Stakeholder liaison Key Strengths ️ Insurance industry experience General Insurance Claims experience Technical expertise Why Strata Community Insurance is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Strata Community Insurance not with Hatch.
