DESCRIPTION We are seeking for a talented Service Advisor to provide world class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha. This role will attract a generous remuneration package and a location allowance (residential).In this role, you will make an impact in the following ways: - Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors. - Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs. - Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning. - Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism. - Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement. - Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability. RESPONSIBILITIES To be successful in this role you will need the following: - A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field. - Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries. - Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction. - Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred). - Strong attention to detail and experience managing complex workflows and documentation requirements. - Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors. - Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration and 20% location allowance is offered. QUALIFICATIONS Service Advisor - Servicing the Mining, on Hwy, Marine and Power Gen sectors, Residential role, gererous remuneration, plus 20% location allowance. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2416376 Relocation Package No
