Medical Receptionist Casual – Townsville GP Superclinic Casual hours - 3 to 5 Shifts a week - between hours 4pm and 10pm Monday to Friday, rotational weekends between hours 8.30am and 7pm. Suitable position for after school hours and weekends Duties include, but are not limited to: · Answering incoming calls, busy switchboard and professional emails · Appointment bookings and managing multiple diaries on a software system · Meeting and friendly greeting of patients - customer service · General cleaning and upkeep of practice areas, following strict infection control requirements, stock take and restocking of supplies · Willingness to learn, be directed and follow procedures · COVID screening of entering patients, in compliance with current guidelines · Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations · Filing, scanning, copying · Providing support / assistance to our healthcare professionals The successful applicant must have: · Exceptional customer service skills, with a polite manner, and empathic nature · Enjoy a fast paced environment · Ability to remain calm under pressure, with a positive and enthusiastic disposition · Demonstrate outstanding organisational / time management skills, with the ability to multi-task · A commitment to on-the-job training and ongoing learning and development · Take pride in their written and verbal communication skills, paying attention to detail · Willing to take direction and work collaboratively as part of a Team · Intermediate computer knowledge/skills · The ability to show empathy towards others and a general desire to assist patients, co-workers and professionals · Current driver licence for errands (automatic work car) · Australian citizenship or permanent residency essential (Working holiday visa employment unavailable) Please send CV, cover letter and references by email ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED
