Program Support Officer – Rainbow Region Kids Use your admin skills to make a difference! Join a values-driven team supporting children and families across the Northern Rivers Northern Rivers Community Gateway has been delivering the Rainbow Region Kids program for many years. This well-established, accredited program provides before school care, after school care, and vacation care for primary school-aged children at various locations across the region. Our dedicated team creates inclusive, safe, and enriching environments for children to thrive — and now we're seeking a committed Program Support Officer to join our Lismore office team (30 hours per week). Your Role As Program Support Officer, you will provide vital administration support to the Rainbow Region Kids team, helping ensure smooth delivery of our services across the region. Your responsibilities will include: Enrolments, bookings, attendance confirmation and support through the OWNA childcare management system Fee allocation, receipting and reconciliation Administering inclusion support hours online Supporting families and carers with enrolment and account queries via digital platforms Generating analytical data and reports from OWNA as required Supporting general office and team administration Building and maintaining positive relationships with families, schools and stakeholders Participating in staff meetings and additional duties as requested What We Offer Attractive salary packaging options (take home more pay!) Bonus leave during the Christmas period (in line with policy) Discounts on RRK enrolments for your children Access to Employee Assistance Programs (EAP) Ongoing training and development opportunities Free monthly catered staff breakfasts Regular team building and wellness initiatives Opportunities for career progression A supportive, inclusive team culture and meaningful work in the beautiful Northern Rivers region Skills, Experience and Qualifications Essential Qualifications and/or experience in business administration or a related field Excellent communication skills, both verbal and written Ability to understand and apply admin practices and policies relevant to children’s services Strong attention to detail and time management Ability to work collaboratively as part of a team Willingness to learn about statutory and funding requirements in children’s services Competency using Microsoft Office 365 and digital platforms Desirable Experience using OWNA or other childcare management systems Additional Requirements Current NSW Working with Children Check National Police Check A valid Driver’s License Apply Now! Whether you're an experienced administrator, returning to the workforce, or looking to grow your skills in a values-driven organisation, we’d love to hear from you. This role offers the opportunity to support vital children’s services, with potential for long-term career growth in the Rainbow Region Kids program. For more information, contact: Ben Barratt – People & Culture Officer benbarratt@nrcg.org.au Northern Rivers Community Gateway is a child-safe organisation with ACECQA & QIP accreditation. We are an equal opportunity employer and strongly encourage applications from First Nations people, LGBTIQ communities, people living with disability, and those from culturally and linguistically diverse backgrounds. To apply online, please click on the appropriate link below.
