“We offer more than just a job… We offer a great place to work, with great people, where you can grow and develop your professional skills,” says Sharon Fox-Slater, Managing Director of EBM RentCover. Overview… We are searching for an eager Expert Care Support Officer to be an integral part of our leading landlord insurance business. If you’re someone who takes pride in delivering outstanding customer service and enjoys supporting a team – this is the role for you! What’s on offer? As EBM RentCover’s Expert Care Support Officer, you will play a key role in helping us achieve our vision of being recognised and respected as the industry’s best. How will you do this? Well, you’ll deliver outstanding customer service and expert insurance solutions to many landlords and property managers, while also providing administrative support to the Expert Care team. Ultimately, you’ll play a key role in representing and promoting the RentCover brand. A snapshot of some of your responsibilities: Provide a positive client experience via phone and email, aiming to resolve enquiries at the first interaction (we’ll give you all the information you need to confidently respond to client questions). If an enquiry requires processing, accurately complete the task. This may include handling certificates of currency, cancellations, new business applications, or policy changes (full training will be provided). Offer accurate and timely administrative support to the Expert Care team to help things run smoothly. Sounds good! What skills do I need? To be honest, we are not looking for any specific experience. You don’t need to have a resume which lists thousands of different past jobs. All we ask is that you are passionate about delivering top-quality service to clients. If you’re someone who pays attention to the details, manages your time well, and has strong basic comprehension skills, we think you’ll shine in this role. Most importantly, you should align with our values: incite optimism over fear, be human, do the right thing, take responsibility and honest to the core. What’s in it for you? We recognise that no two team members are the same. That is why we offer an array of benefits to suit the different needs of our people, including: We have an amazing values driven culture, that puts people first. We provide opportunities to grow and develop, both in your role and beyond! Our Purposeful Partnerships Program connects our team members with the wider community through a wide range of volunteering initiatives run each year. Please note, this is just a snapshot of benefits. Chat to us more about the pros of working at EBM RentCover. Where to from here? Let us break it down for you… You see this job ad and get super excited about the prospect of working for one of Australia’s leading landlord insurance providers. You start pulling together an application, and we read through it and think: ‘wowwwww, this candidate seems great’. If short-listed, you will be asked to complete a video interview or received a phone call where you will be prompted to answer a few simple questions about your experience. If you made us smile during your video/phone interview, you will then meet with some of our team to dot the i’s and cross the t’s. If all goes well when you meet the team, you may get offered a role with EBM RentCover. You start your role with the business and tell all your friends and family how lucky you feel to work for such a culturally-rich organisation. NOTE: Applicants must have unrestricted working rights in Australia to apply for this role. And, unsolicited agency resumes will not be accepted and will not be liable for a placement fee. Diversity and inclusion are a huge part of who we are, and we strongly encourage diverse candidates to apply. Please contact EBM RentCover for confidential support to ensure an equitable, barrier-free application process. Please also let us know if you require any reasonable adjustments during the recruitment process.
