Officer, Complaints Classification Job number: 801389 Primary position location: VIC- Melbourne CBD Primary position location: VIC- Melbourne inner Category: Banking & Financial Services Category: Business Banking Category: Compliance, Regulatory Risk & Financial Crime Work type: Fixed term Full time Closing at: Jun 26 2025 - 23:55 AEST Favourite In the role of an Officer, you will simplify complex processes to make customer experiences simple, fast and easy You will bring your experience to drive engagement & motivation across the team 12 months fixed-term opportunity Our people are who make the difference for our customers through their interactions. Our customer mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. In the role of Officer, Complaints Classification , you will report to Team Leader Complaints Classification . It is an exciting time to join our Customer Resolution & Remediation team that’s doubling down Customer Obsession. Each day, you’ll go above and beyond to: Read and review customer complaints to allocate the data into categories for analysis. Demonstrate ongoing commitment to continuous improvement of processes to optimize team performance. Provide assurance of classification accuracy. Select UCS (unique complaints scenarios) to fit in with customer’s complaints & feedback Data entry and other relevant Adhoc reporting/duties We are looking for the best and brightest to deliver the best for the customers. You’ll need: Proven banking experience in a customer service or administrative role Strong work ethic Strong attention to detail High energy individual with the ability to problem solve Effective communication skills Good understanding of customer needs Ability to work within a team environment and autonomously A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
