Desktop Support- macOS Job description: - Experience and Certification: - 2 years of experience in IT support, preferably with Apple products. - Certifications like Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) are a plus. - Technical Skills: - In-depth knowledge of macOS and Apple hardware. - Familiarity with Apple diagnostics tools like Apple Configurator, Disk Utility, and Terminal. - Understanding of networking concepts and protocols (e.g., Wi-Fi, VPN, file sharing). - Basic experience with MDM (Mobile Device Management) tools like Jamf or Intune. Key Responsibilities: 1. Technical Support: - Diagnose and resolve hardware and software issues on MacBook devices. - Assist with macOS installations, updates, and configurations. - Provide guidance on using MacBook features and applications. 2. Troubleshooting: - Identify and fix performance, connectivity, and compatibility issues. - Analyze error logs and system messages to determine root causes. - Address hardware issues, including battery, keyboard, trackpad, and display problems. 3. Maintenance and Upgrades: - Perform regular system maintenance, including firmware and security updates. - Upgrade hardware components like RAM and SSD when needed. - Ensure devices are compliant with organizational policies and security standards. 4. User Training and Documentation: - Conduct training sessions on MacBook usage and best practices. - Create and maintain technical documentation, including troubleshooting guides. - Respond to user inquiries and provide clear, non-technical explanations. 5. Integration and Compatibility: - Ensure MacBooks work seamlessly with network systems, printers, and other peripherals. - Assist with the integration of third-party applications and services. 6. Support Tools and Inventory: - Use remote support tools to assist users effectively. - Maintain an inventory of MacBook devices and accessories. - Coordinate with Apple service centres for repairs under warranty. 7. Collaboration and Reporting: - Work closely with the IT team to enhance system performance and reliability. - Document and escalate unresolved issues to Apple or higher-level technical teams. - Provide reports on common issues, resolutions, and user feedback. When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website ( https://www.techaalto.com/privacy/) Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
