Description The Customer Project Manager at Nokia is essential for delivering successful customer projects that align with our commitment to innovation and excellence in telecommunications. By managing complex projects within defined scopes, budgets, and timelines, you ensure high customer satisfaction and operational efficiency. Your role directly contributes to Nokia's broader mission of connecting people and enriching lives through advanced technology. You'll lead cross-functional teams, engage with customers, and apply best practices to achieve project goals, making a significant impact on customer relationships and project outcomes while driving Nokia's vision forward. Responsibilities Lead customer projects ensuring successful delivery within defined scope, budget, schedule, and quality. Manage cross-functional project teams, assigning tasks and monitoring performance to meet contractual obligations. Act as the primary point of contact for customers, building strong relationships and addressing concerns throughout the project lifecycle. Develop and maintain detailed project plans, adapting to changes while ensuring alignment with Nokia’s operational guidelines. Conduct thorough risk management, identifying potential issues and implementing mitigation strategies to enhance project success. Drive continuous improvement initiatives, focusing on quality enhancement and customer satisfaction metrics. Facilitate effective communication with all stakeholders, providing timely updates and ensuring transparency in project progress. Oversee project closure processes, including contractual requirements, post-evaluation, and documentation of lessons learned. Qualifications You have: 8 years of project management experience, preferably in the telecommunications industry Advanced skills in managing complex, multiyear technology projects Experience leading IP Network integration projects across requirements, design and deployment and traffic migration Experience managing multiple integrated workstreams to deliver required solutions part of a broader program of work Expertise in customer relationship management during project delivery It would be nice if you also had: Experience with change management processes and tools, as well as familiarity with PM@Nokia methodology and Nokia Mode of Operation (MoO) Knowledge of financial forecasting and budget management in projects, and certification in project management (e.g., PMP, PRINCE2) )
