About the Company Established in 1950, our company is a privately-owned, leading manufacturer of industrial food processing and packaging equipment. With several offices globally our team are process and product technologists that bring science, imagination, and unmatched commitment to everything we do. From the equipment we engineer to the processing solutions we refine; we have always helped our customers bring their best products to market. Decade after decade, breakthrough after breakthrough, our customers have counted on us to deliver results. About the RoleIn your new role you willWork within our product implementation team to deliver high-quality customer training to end users of Heat and Control Machinery and to Heat and Control Employees.Develop standardised instructional materials and training curriculum with clear learning objectives and outcomes.Work with customers to identify training needs; develop and deliver customer training plans (schedules, content, feedback mechanisms, etc)Deliver product trainings via different channels (Live, Online, remote) and mediums.Support the implementation phase remotely or at customer locations as needed.Remain up to date with product knowledge, business flow, sales process and market dynamics.Analysing usage metrics, and customer feedback to improve training delivery and support Heat and Control training goals.Assist in develop training program strategy, including defining and tracking objectives and key results.Ensure maximum product utilisation through effective training delivery and achieving exceptional client satisfaction. About YouTo be successful, you will have:Tertiary Qualification in Learning & Development, Education, or similar degree.At least 5 years’ experience in the development and delivery of high standard technical training programsExperience working with manufacturing/heavy machinery applications a plus.Preferably have experience in food processing equipment or very closely allied food processing systems.Ability to work unsupervised on international and domestic installations and/or sites.Excellent written and verbal communication skills.Excellent customer service, skills plus ability to interface with global customers.Experience working with remote teams.Strong logical, analytical, critical thinking and problem-solving skillsAbility to understand, articulate and manage customer expectations.Ability to work in a fast-paced start-up environment.Strong knowledge of MS Office tools BenefitsAn attractive remuneration package and conditions with annual salary reviews.Part-time/contract opportunity with work from home options.Corporate Healthcare Plan (HCF).Novated Car Lease.A great team culture with low staff turnover.Social Club. Put your passion to work and join us today!Note: To be eligible you must be an Australian Citizen or Permanent ResidentInterested in a career with us?Simply click on ‘APPLY” and we will be in contact shortly. Talent Acquisition SpecialistHeat and Control Pty LimitedVisit our website:www.heatandcontrol.com
