Convergint is looking for a full-time, enthusiastic, results driven and customer service-oriented Lead Security Technician to join our amazing culture. The Lead Security Technician plays a key role in servicing and supporting our customers. Convergint – Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the 1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You are ready for a challenge and want to take the next step in your career in a positive, supporting and stimulating environment. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. The Role This position is responsible for programming and commissioning of systems, supervising and training installation teams tasked with installing, servicing and maintaining systems, Security CCTV, Access Control Systems, Intercoms and Visitor Management. Ensures delivery of these services is delivered within budgeted cost and time schedules. You will also be responsible for maintaining key onsite relationships with the customer, other contractors and/or end users. What you’ll do with “Our Training and Your Experience” Responsible for fit-off, termination, programming and commissioning of systems. Duties include supervising, mentoring, coaching and developing colleagues. May oversee subcontractor selection process and work.Oversees service, maintenance and installation projects including installation, testing, and repairs.Acts as the primary contact with customers and internal colleagues in providing technical installation support and training. Provides training and handles the more complex issues that may have been escalated from less experienced colleagues.Provides guidance and training for a variety of manuals, schematics, wiring diagrams, repairs equipment, utilizing advanced knowledge of electronics and using standard test instruments and hand tools.Accountable for maximizing customer satisfaction. Always acts as “our customer’s best service provider”, ensuring Convergint is the customer’s first choice. Takes ownership of onsite projects including safety, quality and performance. Identifies opportunities for improvement including suggestions for installation methods to improve profitability and quality.Works closely with the Project Manager, Service and Maintenance schedulers and Operations Manager and assists in the overall coordination of installations, service and maintenance; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction. To be successful in the role you will need to have: Proficient construction skills and understanding of system plansExcellent understanding of blueprints, design drawings including wiring and labelling methods, system wiring, wiring methods, and cable support installationVery familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted.Knowledge of Australian Standards applicable to the Security Industry.Good planning and project management skills and the ability to prioritise issues and tasks.Advanced technical programming skillsExcellent customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being promptedStrong mechanical and electrical aptitudeStrong verbal, written and interpersonal communication skills Requirements: Mandatory Minimum of eight years of experience as a Security Technician. With industry or trade qualificationsPassion for technologyHigh attention to detail Highly Desirable Experience with electronicsPeople management experienceOH&S cardExperience with various EACS systems Gallagher, Integriti and Lenel preferredExperience in IT including IP CCTV, IP intercoms and networking experience with Genetec, Avigilon, Milestone preferred Certifications and Licenses WA Security LicenceConstruction Induction White CardOpen Cabling LicenceCurrent Driving Licence Why join us? This is your opportunity to make a valuable contribution to one of Australia's most recognised brands in the Integration Security industry. You will be working with a great team of people who are dedicated to continually improving efficiencies for the benefit of the company, its customers, community and very importantly, its employees. Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Only shortlisted candidates will be contacted.
