About Us At United for Care, we’re committed to delivering high-quality, personalised support to people with disability. Our mission is to help individuals live safely, independently, and with dignity. About the Role As a Home & Community Case Manager, your focus will be to sustain a stable portfolio of 25–30 participants and coordinate a team of around 30 Disability Support Workers across NSW during a period of transition. You’ll manage day-to-day care coordination, stakeholder communication, and service delivery — ensuring everything runs smoothly, consistently, and in line with compliance standards. Your impact will come from maintaining continuity, managing competing priorities, and supporting people through change . You’ll also play a key role in mentoring, developing, and supporting our community team , helping Support Workers deliver high-quality, person-centred care. Key Responsibilities Conduct in-home assessments to identify each client’s needs, goals, and required supports Develop and implement individualised care plans and rosters Provide clear, timely instructions to Support Workers, along with ongoing mentorship and training Coordinate and advocate for services across healthcare, housing, employment, and social connection Maintain compliance with NDIS and Aged Care standards through accurate documentation and reporting Monitor service quality, review care plans regularly, and drive continuous improvement Manage risks, incidents, and feedback to ensure safe and effective service delivery Work closely with internal teams and external stakeholders to support coordinated, person-centred care About You Experience in case management within the NDIS sector Relevant qualifications (e.g. Diploma in Community Services, Allied Health, Nursing, Social Work, or similar) Strong understanding of the NDIS framework, care planning, and funding management Confident communicator with excellent customer service and negotiation skills Able to work independently while contributing to a collaborative team environment High resilience and strong problem-solving skills, with the ability to manage competing demands Comfortable interpreting policies, clinical reports, and regulatory requirements Experience using CRM systems (ideally Salesforce) Background in supporting people with disability, mental health, or complex needs Future Opportunity This is a stabilisation role — but there’s scope to step into a more senior leadership position after 6 months.
