Join an iconic brand as we drive innovation in customer care. Lead Mazda's Aftersales support and shape the future of customer experience. Client Details Mazda is one of Australia's most trusted and iconic automotive brands. With a proud heritage and a future focused on innovation, sustainability, and customer-first thinking. Description This is a rare opportunity to lead and shape aftersales operations for one of Australia's most trusted automotive brands. You'll oversee national Technical Services, the Call Centre and Campaign & Recalls, ensuring our customers and dealer network receive the highest level of support. You'll work closely with a collaborative leadership team, developing strategies to enhance service delivery, operational efficiency and customer experience. Day to day, you'll mentor senior managers, drive continuous improvement initiatives and build strong relationships with dealers, corporate partners and Mazda Motor Corporation. It's a high-impact, hands-on leadership role where you'll influence how we operate today and set the direction for tomorrow. Profile We're looking for an experienced, people-focused leader with strong automotive industry knowledge and a track record of driving operational success. You'll bring senior management experience, commercial acumen and a passion for delivering outstanding customer service. If you thrive on leading high-performing teams and making a real impact we want to hear from you. Job Offer Join an iconic brand known for innovation and excellence within a great culture that values collaboration and continuous improvement. This role offers a rare seat at the executive table, providing a unique opportunity to work alongside industry leaders and directly shape the future of Mazda's customer experience. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sam Ryan on 61 3 9607 5687.
