Job Summary We are looking for a Service & Parts Co-ordinator in our Central Cleaning Retail store located in St Peters. MUST HAVE CUSTOMER SERVICE EXPERIENCE IN SAME OR SIMILAR INDUSTRY As a Service & Parts Co-ordinator, your role is to be the point of contact for our customers in NSW and organising sub contractors in surrounding states, following up on repairs statuses for clients with updated ETA’s and reporting whilst providing the highest standard of service to our customers. Ensuring minimised downtime and monthly targets reached. You will be working together with our team performing duties as listed below and reporting to the State Manager & National Service & Parts Manager. Responsibilities: Meeting and greeting customers: Answering incoming calls and assisting the customer with their queries; Maintaining a high standard of professionalism and customer service: Organising repairs and servicing according to the customers requirements: Demonstrating and explaining to customers the establishment's goods and services available: Quoting repairs & servicing and arranging deliveries back to the customers' site as required: Following up with customers to ensure satisfaction of services provided and resolving any issues that may arise: Accepting payment for goods and services by a variety of payment methods: Updating job cards & preparing sales quotations and invoices: Preparing for and participating in stock-takes: Prioritising daily tasks to satisfactory level of completion: Sourcing subcontractors for repairs when required Daily Billing Following up debtors regarding payment and purchase orders prior to attending sites/repairs Fortnightly service report meetings with major clientele. Chasing subcontractor invoices and signing off on payment. Record keeping of service reports and preventative maintenance. Weekly outstanding repair reports and maintenance. Ensuring appropriate stock levels are kept of fast-moving parts Receipting in stock as it arrives for workshop stock and backorders for existing repairs Organising parts for technicians Experience Required (Key Selection Criteria) Minimum 2 years work experience in administrative assistant/service type role or similar. Knowledge of customer service, understanding of products range and answering questions relating to machinery services. Handling enquiries from customers including over the phone and in person. English language skill, bilingual or native speaker level of proficiency is an advantage but not essential. Information technology competency including Microsoft office (Excel, Word, PowerPoint, Outlook, Teams) Experience using software Nexus/Aroflow (not essential), Clerical skills High level of Organisational and communicational skills. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Must have permanent residence status. Great opportunity to join a wonderful team-based culture If this sounds like you APPLY NOW Job Type: Full Time Confidential conversation with National Manager – centralcleaning.com.au / 0459905
