Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other. Southern Cross Care QLD have an opportunity for an experienced Retirement Living Manager to lead our team at the beautiful Vines Retirement Village in Mildura. What can Southern Cross Care Queensland offer you? Full-time , permanent leadership role. Competitive salary with generous Not-for-Profit salary packaging to increase your take-home pay. Beautiful, well-maintained village in a convenient location. Supportive and purpose-driven organisation making a real difference. Positive workplace culture with great team spirit. Ongoing personalised training and mentoring programs. Access to Employee Assistance Program for you and your family. About the role Reporting to the Head of Retirement Living, the Retirement Living Manager will lead village operations to ensure residents enjoy a secure and independent lifestyle, while overseeing financial performance, asset maintenance, and sales and marketing in line with Southern Cross Care standards. In this role your responsibilities would include: Ensuring the safety of the Village with fully functional emergency systems and procedures in place. Acting as the village lead in the interaction with residents, residents’ committees and the local community engagement to support resident satisfaction. Efficient, effective and confident handling of any incoming complaints. Promotion and support of social and activities programs. Contributing towards the strategic direction of the village including sale and marketing collaboration, asset management, maintaining excellent knowledge of community needs and market trends. Managing the village administration and financials including reporting, budgeting, P&L, resident records. Handling of ongoing and preventative maintenance, gardening coordination in accordance with schedules. Managing, coaching and inspiring your close-knit team to allow them to reach their true potential and deliver the upmost in customer service to our residents. Ensuring compliance with Workplace Health and Safety policies and procedures. Developing and maintaining excellent working relationships with internal and external stakeholders including - residents and families, SCCQ Home Care, RAC and pastoral employees and contractors. What will you bring to the role? Sales and marketing qualifications (desirable). Previous experience within a Retirement Living environment. Strong understanding of the Retirement Villages Act and Residential Home Care Packages (desirable). Minimum 5 years management experience. Ability to interact with our residents with respect, maturity and empathy. Strong ability to lead, manage and support operational teams. Proven experience in managing internal and external clients, contractors and consultants as required. Demonstrated financial planning and budgeting experience. Excellent communication, organization and time management skills. Strong conflict resolution and negotiation skills. Who is Southern Cross Care Queensland? Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community. Since then, SCCQ has grown to employ over 1700 staff caring for and supporting more than 2000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland. We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do. At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program Known & Loved is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve. How can you apply? If you are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today! If you have any queries around Southern Cross Care QLD ‘s recruitment process or about the role, please contact us at employment@sccqld.com.au Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccinations status. Our Mission : Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.
