About the Service Desk Temporary Employment Register DEWR's Temporary Employment Register is open for eligible candidates to register an Expression of Interest (EOI) for non-ongoing (temporary) employment with the department. The register enables the department to access suitable and experienced individuals for non-ongoing employment opportunities across a broad range of classifications and business areas at short notice. Roles are intended to be offered on a temporary basis only (non-ongoing specified term), Where a non-ongoing position is offered, the role will be filled as a specified term vacancy for a maximum of up to 18 months, Ongoing engagement or promotion under the Public Service Act 1999 are not possible through this recruitment register, You will only be contacted regarding your application if an opportunity arises that matches your skills and experience, Your application is not a guarantee that an offer of employment will be made, Applications remain active until 1 February 2026. Applications are not carried over after this time, you will be required to submit a new application for the 2026 Temporary Employment Register. The key duties of the position include The Opportunity The Service Desk Team provides support services to staff in the Department of Employment and Workplace Relations, client agencies, their Ministers and Assistant Ministers by being the first point of contact for information and assistance with IT and corporate services. We provide support services for the following: Accessing the IT network Business and Office applications support Telephony/VoIP and Mobile Services Switchboard. The team delivers its services by: Being the first point of contact Managing Incidents and Requests Promoting service automation and self-service where appropriate Ensuring services are provided in the most effective and efficient way Striving for excellence in customer service Caring for our staff Providing after-hours support The Service Desk operates from 7 am to 7 pm, Monday to Friday on a rotating roster. Roles and Responsibilities may include: Providing technical support for a range of hardware, software, and peripherals. Managing incidents and allocating unresolved calls. Allocating and managing Smartcards and building access. Managing requests and providing support for VoIP and telephone services. Providing timely, accurate and appropriate responses to customer queries. Maintaining a professional polite, respectful, and positive disposition. Being firm and fair when saying no or disagreeing. Recording details clearly and accurately using appropriate tools. Actioning online requests for access and accounts as appropriate. Our online application form will ask you to express an interest in roles from the APS Level 2/3 classification, located in Canberra only. We also ask that you fill out some basic information about yourself as well as attaching an up-to-date resume.
