Description At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement . About the role As the Senior Library Officer you will work as part of a team and will be responsible for delivering high quality day to day customer experience services, plans and programs. This position will be based at Parramatta Library Key Responsibilities: Deliver proactive, high-quality customer service through roving support and deep knowledge of library services. Acting as Officer in Charge (OIC) when required. Assist with day-to-day operations including rostering, asset management, collections, and programming, and coordinate small projects to enhance service delivery. Support and train staff in using digital resources and library systems to improve efficiency and customer awareness. Ensure every customer interaction aligns with Council’s Customer Service Charter and Library Customer Care Standards, contributing to memorable experiences. Provide in-depth reference and research support to help customers access and navigate library information effectively. Selection Criteria: We are looking for someone with: Completion of an Australian Library and Information Association (ALIA) accredited Course or (eligible membership of ALIA) and relevant experience.) Paid Working with Children Check. Demonstrated experience in staff management and project delivery within a public library environment, with a strong focus on service improvement and community engagement. Exceptional customer service skills, with the ability to actively listen, communicate clearly, and build positive relationships across diverse audiences. Strong planning, organisation, and conflict resolution abilities, with proficiency in digital technologies, troubleshooting, and managing multiple priorities under pressure. What’s on offer Permanent Full-Time opportunity We are offering an attractive remuneration from $82,692 to $91,067 plus 12% superannuation. In addition, City of Parramatta also offer excellent employee benefits which include: 14 weeks paid parental leave Access to Long Service Leave after 5 years Central Parramatta location (Public transport at our door, discounted parking) Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year) Learning and development opportunities Health and Wellbeing programs (Fitness Passport, flu shots, etc.) Want to know more? Further information regarding the requirements of this role can be found in the attached Position Description . Alternatively contact Neera Sahni email nsahni@cityofparramatta.nsw.gov.au How to apply Candidates must apply online attaching a cover letter addressing the position selection criteria . A Paid Working with Children’s Check must be uploaded as part of your application. Applications close 9am, Monday 14 th July 2025 and will not be accepted through any other medium. As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta . This position requires the preferred candidate to undergo a Criminal History Records check. The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result. Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
