Description JD - Job Description • This technician would need to be able to support standard Windows endpoint support. • Support the manufacturing environment i.e., printers, iOT, devices, etc. • Experience working in an end-user desktop support role or computer operations environment required. • Advanced printer / peripheral device troubleshooting • Providing remote technical support to users of desktop and laptop, printer etc. • Manage end-user requests. • Configuring & trouble shooting problem w.r.t Operating System, Office Applications. • Handling VIP and escalation calls. • Interacting with senior users to understand the requirements. • Perform direct hands-on problem resolution and escalation management for end-user. • Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. • Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution. • Investigation and resolution of issues and may also include performance monitoring • Good experience with Microsoft products and database, MAC OS, IOS and Networking Knowledge
