About the Role: This is an excellent opportunity for individuals with strong customer service experience looking to contribute to public-facing service delivery in a supportive and professional environment. Key Details: Working Hours: 35 hours per week (7 hours per day), Monday to Friday Roster: Rotating roster during 8:00am – 5:00pm. Shifts rotate every two weeks, alternating between early, mid, and late start times (e.g. 8am, 9am, 10am starts). Assessment Centre: Shortlisted candidates will be invited to a 60–90 minute in-person assessment centre at the Gosford office. Candidate Requirements: 2–3 years of customer service experience in a call centre, administration, or retail environment. Excellent written and verbal communication skills. Previous government experience is desirable but not essential. Experience working in an office-based environment . Intermediate to advanced computer skills , including: Typing and use of mouse/monitor Email etiquette Proficiency in Microsoft Outlook and Teams Technically savvy with the ability to learn new systems quickly. Training & Onboarding: Full-time on-site training and nesting program for approximately 8–12 weeks. Attendance is mandatory every day during training to ensure complete onboarding. Post-training, contractors will transition to regular rostered hours with ongoing support from team leaders and subject matter experts. Hybrid Work Options: This is not a 100% remote role . Hybrid arrangements may be offered after training , subject to performance and business needs. At a minimum, contractors must attend the office at least one day per week and as required for team meetings, IT issues, or other business needs. Hybrid eligibility is subject to change per agency policies.
