ServiceNow Elite Partner - all onshore work - good work/life balance Flexible work and strong focus on upskilling and internal progression Multiple customers across both private and public sectors About the company At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ. Our expertise: Cloud and infrastructure Cyber security Software and data integration ServiceNow We’re a company that believes in doing the right thing by our customers and each other, and delivering on our promises. Beyond getting to work with cool tech and cool clients, you’ll also find real recognition and flexible work that works for you. About the role Our ServiceNow practice successfully won major programs of work and we're growing the team! We are on the lookout for a solid ServiceNow BA to join the team and work closely with our customers across various industries. Some of your key responsibilities will be to: Contribute to the analysis and delivery of business process initiatives Organise and facilitate workshops with customers - Meeting with user groups to gather and analyse end user requirements as required. Create process maps and identify areas for potential improvement. Provide sound operational and solution options either independently or jointly with Solution Architecture/Lead Engineering. Develop functional specifications and document desired outcome of system enhancement/development. Produce technical specifications to communicate user requirements in technical terms to stakeholders. Coordinate User Acceptance Testing (UAT) to ensure the overall efficiency, functionality and user friendliness of system enhancements. Provide input directly into operational change management initiatives and training. Provide subject matter knowledge on ServiceNow or other relevant Product capability for our customers during engagements. Demonstrate detailed knowledge of products through the ability to accurately explain core system functionality, module capability and configuration options. Skills & Experience 3 years’ experience in a business analysis role Proven ability to work on large scale transformation in the Public Sector or large commercial enterprise. Strong knowledge across ServiceNow platform and modules such as ITSM, CMDB, ITOM, HRSD, LSD. Experience in contributing to organisational change management efforts Outstanding ability to analyse, isolate and interpret business needs and develop appropriate artefacts/outputs. Proven ability to adapt and work under pressure in a complex environment with multiple stakeholders and firm deadlines. Industry certifications such as ServiceNow Certified System Admin (CSA) and ITIL Foundation certificate Outstanding level of written and oral communications skills, with a confident, personable and professional manner. Benefits Exciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputation Varied engagements, environments and clients (corporate and government) Work with some of the brightest minds in the Industry Genuine flexible work environment (WFH & Office) Strong investment in training and upskilling - certifications paid for Mature team environment with a high level of engagement Location: SYDNEY or MELBOURNE or BRISBANE Facilities for socialising and relaxing Lots of company social events "Me Days" ~ equivalent to 1 extra week of annual leave $125,000-$135,000 annual salary package benefits Culture People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way. The 3 simple elements of the AC3 Way are: Work Wise – As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other. Work Humble – As a team, we bring our authentic selves to the world of tech. It’s our down-to-earth, humble nature that makes us unique and easy to work with. Work Honest – We’re here to do an honest day’s work, individually and as a team. We’re constantly looking for opportunities to take the initiative and implement practical solutions. We’d love for you to experience the AC3 way for yourself!
