Description Key Responsibilities Planning & Reporting: Ensure that service reports, expense claims and any other reports required by Management are completed and submitted by the due date. Time Sheets must be filled out correctly (ie, accurately record of hours worked, and all call out and response times) and submitted to the Service Supervisor – Power by the due date each week. A Doctor’s Certificate must be supplied for any more than two days absence from work due to illness/injury. Field Service Reports are to be completed for every service call made. These reports MUST also be signed by the customer whether the work is chargeable or not. All items used on a job, whether Liebert spares or consumables must be detailed on the FSR. Operational Delivery: Carry out commissioning, service contract maintenance and after hours service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability. Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken. Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating. At all times ensure that your Company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood and that Company business is carried out in an efficient and professional manner. Spare Parts Van stock requisitions must be filled out when stock is required to maintain accurate records of stock in service vans and store. Continuous Improvement: To be aware at all times of both Sales & Service opportunities for the Company, and to report any such opportunities to Management. To ensure that the Sales Department is made aware of all new sales opportunities and prospects, and to work closely with them in achieving this business. WHS, Environment & Quality: Comply with all Work, Health & Safety, Environment and Quality obligations Actively promote safety in the workplace Employees reporting to Incumbent Nil Main contacts within Company Other Customer Engineers – Power Service Supervisor – Power Service Operations Manager Safety Manager Technical Support Team Sales Team Finance Main contacts outside the Company Customers Product Suppliers Contractors Vertiv Partners Education/Qualification: Electrical/Electronics Trade Certificate (ideally) Relevant State-based Electrical Licence (A Grade License) Specialist Knowledge: Commercial acumen Technical knowledge in data centres, telecom, commercial & industrial or similar industries Practical Experience: Proven track record within the power industry as a service technician Proficiency in Microsoft Office Personal Characteristics: Excellent communication, inter-personal and problem solving skills Learning agility Interpersonal skills Ability to work collaboratively in a team environment Ability to multitask and priorities workloads Negotiation & influencing skills Computer literacy at an intermediate level At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
