Job Description This role is directly responsible for the end-to-end leadership, strategic account management and revenue growth of a diverse portfolio of Visa partners across the banking, fintech and merchant sectors. It will also be responsible for expanding and supporting Visa Australia’s deal strategies and pipeline. Managing a team of driven Account Executives, this leadership position is focused on driving great client outcomes and ecosystem growth, and diversifying the business via Value-Added Services and Commercial, Money Movement Solutions. The Senior Director, Account Executive and New Business is accountable for: Accelerating growth and driving engagement with senior executives within our client base, and managing a strong ROI on contractual obligations whilst overseeing delivery of Visa’s partnership commitments Building and securing the pipeline of new Visa clients, utilising a broad range of capabilities and services, underpinned by strong commercial structures Developing strategic partnership structures for existing clients renewing their relationships with Visa Success in this role requires extensive experience in B2B technology sales, a passion for innovation, strong communication and influencing skills, and a targeted focus on driving revenue growth and business outcomes for Visa and our clients. Reporting to the Head of Client Engagement Australia, the role currently manages five direct Account Executives and sits on the Client Engagement leadership team. What we expect of you, day to day Delivery of financial targets and non-financial outcomes across client portfolios Ability to identify new opportunities, revenue generating ideas and utilise Visa solutions to grow our business with the client portfolio Develop and execute strategic commercial partnerships through a deep understanding of P&L drivers and outcomes Develop and execute strategic account plans in conjunction with account executive team and other internal stakeholders to achieve targets Develop, execute and monitor client investment plans in conjunction with account executive team to ensure all partnership incentives are allocated to maximise ROI for client and Visa Responsible for the client executive engagement models to establish and maintain positive and constructive relationships with key client contacts – act as internal subject matter expert on client portfolio, to support executive engagement Act as the voice of the client within Visa, by interpreting clients business plans strategic priorities and communicating within Visa Facilitate and direct internal Visa support areas in response to specific client requests and ensure the delivery of risk, marketing, product, operations and innovation support Responsible for achieving or exceeding client satisfaction and net promoter scores. Co-ordinate and present regular portfolio insights, business and industry updates to the clients delivering thought leadership and global best practices Regular communication with Visa Global Account teams on client account plans and performance, incentive management and general client matters
