Job Description Are you passionate about delivering technical excellence and building strong customer relationships? Viva Energy Australia is looking for a Products Support Engineer – PNG to be the go to expert for our strategic accounts and sales teams in Papua New Guinea. In this pivotal role, you will: Provide first-line technical support and guidance on the application of Shell lubricants and fuels. Help customers unlock the full potential of Shell’s world-class products and services. Collaborate closely with our sales team to deliver tailored solutions that drive commercial success. Position Shell products as a clear technical and commercial differentiator in a competitive market. Be willing and able to travel regularly to PNG. Key Responsibilities: Championing HSSE : Lead by example in promoting a strong Health, Safety, Security, and Environment (HSSE) culture across all activities. Building Technical Partnerships : Support and strengthen long-term technical relationships with key direct accounts in PNG. Driving Commercial Impact : Translate technical expertise into commercial success by identifying and capitalizing on new business opportunities. Delivering Customer Value : Provide practical, front-line technical support to customers and sales teams resolving around 90% of technical issues directly. Maximizing Opportunities : Work closely with sales to align technical solutions with business goals and unlock new revenue streams. Balancing Priorities : Navigate the intersection of technical requirements and commercial pressures to deliver optimal outcomes. Communicating with Clarity : Simplify complex technical information and communicate it effectively to both technical and non-technical stakeholders. Managing Relationships : Build trust and maintain strong relationships with key customers and their stakeholders. Continuous Learning : Take ownership of your development while supporting others with your technical knowledge and insights.
