Supported Independent Living (SIL) House Facilitator - Full-time Job Purpose The SIL House Facilitator performs an integral role in ensuring the effective operation of our SIL house. Responsible for the development, maintenance and review of individualised support plans in consultation with the customer, their family, guardians and key health professionals. Supporting the team to ensure the provision of quality and compliance for services delivered and Customer satisfaction at all times Key Responsibilities Overseeing the day to day operation of the SIL House Understands customer service needs or preferences ensuring all relevant information is accessible for team members and service providers Ensures the team provide appropriate information to the customer regarding the service agreement, including the customer handbook Ensures the team develop strategies which will address the identified needs of the customer in consultation with their representative/s where appropriate in accordance with funding guidelines Ensure support plans are monitored and reviewed on a regular and ongoing basis and in response to changes in the customer needs Ensure services are delivered are in line with the person centred and consumer directed principles Ensure the team assist customers to access other alternative services where the services are no longer meeting their needs Liaise with relevant community based agencies and service providers to ensure an integrated and cohesive approach to service delivery and the ensure standards are met in accordance with program objectives Provide advocacy when necessary on behalf of clients Represent Just Better Care at external forums and meetings Identify and participate in personal professional development Ensures all policies, procedures and processes are administered in accordance with Just Better Care’s Business Operating System Able to assist with direct customer supports as required Performs other related duties as required Meet weekly with NDIS manager and Team Leader Work in partnership with our participants to support their individual needs in their home and community. Provide leadership and daily guidance to the support team. Ensure SIL Staff rosters are in place and that compliance is up to date Hours 6:30am - 2:30pm Monday to Friday ( Emergency cover may also be required as needed) Selection Criteria Sound knowledge and experience across NDIS and SIL/SDA housing. Experience or a Qualification in Community Services, Human Services, Nursing or equivalent Current First Aid & CPR Current and clear NDIS workers screening & Blue Card Ability to liaise with Health Care Practitioners and Allied Health Previous experience supervising, supporting and training staff Ability to work flexibly to respond to changing customers’ need Experience working within a multi-disciplinary team Highly developed interpersonal skills, with the proven ability to build effective relationships and communicate with a diverse range of internal and external stakeholders. Excellent verbal and written communication skills Demonstrated organisational and time management skills Demonstrated ability to work as part of a team Able to effectively use the Microsoft suite of products and other required programs relevant to the role Hold a current open class Australian driver’s licence. Possess a registered & comprehensively insured vehicle Work in partnership with our participants to support their individual needs in their home and community. Provide leadership and daily guidance to the support team.
