E levate employee experiences with proactive leadership and service strategy P ermanent/Ongoing full-time opportunity available Office location – Parramatta with flexible working supported Salary relative to experience and ranges from $125,693.00 to $138,510.00 plus super What’s in it for me? Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed. The role The Team Leader Workforce Services is responsible for leading a team of customer-focused professionals to deliver high-quality services. With a strong foundation in HR and systems experience, the position oversees advisory support, process improvements, and service partnerships while embedding a customer-first approach. The role demands strategic thinking, leveraging internal platforms to streamline operations, developing and elevating corporate templates, and ensuring our knowledge base is effectively built and maintained. Driving continuous improvement, managing escalated issues, and aligning service partnerships are central to success in this role. To thrive in this role, you’ll be able to hit the ground running—triaging and identifying knowledge gaps, optimising service delivery processes, and enhancing customer satisfaction through innovative tools and frameworks. Leading the service channel strategy ensures operations run smoothly, while your engagement with stakeholders fosters alignment in service expectations. The role strengthens both immediate service efficiency and long-term strategic outlook, ensuring teams are equipped to deliver accurate, consistent, and effective advisory services. For more information read the full Role Description: Team Leader Workforce Services What you will bring to the role: Strategic mindset with the ability to design, implement, and refine service delivery frameworks for long-term efficiency. Expertise in HR systems and service channels, ensuring seamless process integration and knowledge management. Ability to triage service requests, identify knowledge gaps, and implement solutions that enhance operational effectiveness. Expert communication skills, both verbal and written, to effectively convey ideas and collaborate with team members. Proven leadership qualities, including the ability to motivate and inspire others to achieve shared goals. Capable of driving outcomes while effectively involving stakeholders throughout the process, fostering collaboration and buy-in. Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcome What is an essential requirement: Tertiary qualifications in human resources or related discipline, or relevant equivalent experience Shared Services experience with service delivery experience in an HR Operations environment About us The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. Join us If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close Thursday 10 July 2025. Should you require further information about the role please contact Anne Casey, Manager Workforce Services on anne.casey@dpie.nsw.gov.au . A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'. Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn. Role Description
