Are you passionate about guiding customers through thoughtful, meaningful resolutionsnot just ticking boxes? We're looking for a Client Resolution Specialist to join our supportive and high-performing team in Mascot. You'll act as the dedicated point of contact for your customers, managing each situation with empathy, professionalism, and a solutions-focused mindset. It's not just about solving problemsit's about truly supporting people. What You'll Do Be a consistent point of contact for customers, guiding them through each situation with patience and understanding Listen actively, provide updates, and follow through to ensure issues are resolved with care Work closely with internal teams to gather information and support outcomes Respond to customer calls and emails with care and accuracy Document your work using CRM systems Collaborate with your team to share learnings, identify service trends, and improve outcomes What You Bring A background in customer service, admin support, hospitality, contact centres or retailanywhere people come first Empathy, emotional resilience, and the ability to communicate calmly and clearly Comfort using basic computer systems and a willingness to learn new tools A down-to-earth, team-oriented attitude and genuine interest in supporting othersboth customers and colleagues Why You'll Love Working Here Supportive Team Culture: We're a great group of people with one shared goalsupporting customers with integrity and care Brand New, State-of-the-Art Offices: Spacious open-plan layout with a large kitchen, break-out areas, and plenty of natural light Free Onsite Parking Onsite Gym Access Cafés and Takeaway Options at Your Fingertips 10 Minutes from Shops and Public Transport Hybrid Working Model: 4 days in-office, work-from-home Fridays (after probation) Structured Onboarding: 2-week paid induction and full training program provided Apply Today Be part of a team that takes pride in delivering carenot just service. If you're looking for a role where your empathy, communication skills and customer commitment can truly shine, we'd love to hear from you.
